Experience

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  Arte.doc

  Dec 2008 - Sept 2010

  Freelance translator

  ● Written translations of technical, administrative and business documents● Working with Bulgarian, English and German

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  Multirama bulgaria

  Jul 2009 - Sept 2010

  Website administrator

  ● Coordinating the front end development of www.multirama.bg as an e-commerce platform – navigation, design suggestions, usability, content● Handling online marketing campaigns, managing mailing lists, writing and preparing newsletters, correspondence with partners, current and prospective retail clients● Preparing and distributing multimedia content for in-store Digital Signage systems● Ideas, copywriting, proof reading and design help for product catalogues, radio and TV adverts, and all other print, media and in-store advertising activities● Coordinating assignments and projects with external creative agencies; internal and external project management duties✔ Website nominated for a Web Award by the Bulgarian Web Association (June 2010); presented in front of the Jury with the other two shortlisted websites Show less

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  Karenfootman.com

  May 2011 - Apr 2013

  Creative & web assistant

  ● Creative & technical support, website & content administration, copywriting & editing, email newsletters & web marketing, blogging & web content, social media, online presence, handling mailing lists & client relations for www.schoolforheroines.com● Producing promotional videos, audio podcasts and webinars, designing surveys✔ Notable project: Pioneering Perspectives Websummit

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  Fresh@cu - coventry university

  May 2012 - Dec 2012

  Media production assistant

  ● Producing educational and promotional videos for the University and external clients● Coordinating pre-production and production with clients, management, cast and crew● Roles covered: Producer, Director, 1st AD, Camera, Sound, Editor✔ Notable projects:- ‘How to make a video’ (educational) | client: Rolls-Royce- ‘CUSU International’ (promotional) | client: Coventry University Student’s Union

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  Tv7

  Mar 2013 - Aug 2014

  Web editor

  ● Editing, proofreading & publishing adapted and original content from the TV productions, news broadcasts, interviews and external sources for www.tv7.bg and www.news7.bg● Working as part of a team of editors, following internal guidelines and editing styleguides● Working with video and photo editing software, news content systems and website CMS● Additional technical and coordination help within the New Media department✔ Covered an intense full-day news event with updates and commentaries emerging in real time from on-site reporters, news agencies and studio guests on 2 parallel TV channels Show less

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  Studio zmei

  Aug 2013 - Mar 2018

  Manager – marketing and operations

  ● Setting up, managing, maintaining & updating all online communications for The Golden Apple animated project● Preparing & executing online presence & organic growth strategies● Coordinating online & offline fundraising activities, including crowdfunding campaigns● Recruiting & coordinating employees and volunteers● Team management with a focus on learning & development● Improving task & project definition, delegation, and transfer of ownership● Setting up internal & external processes and automation of tasks● Improving information flow, decision making & communication processes● Setting up accountability & visibility systems and stakeholder management● Marketing & communications management● Business & growth strategy● Representing the studio at presentations, knowledge sharing workshops & partner meetings✔ Produced and directed a 10-part Behind the scenes video series "How we make The Golden Apple" Show less

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  Webfactory bulgaria

  Apr 2015 - Apr 2016

  Project manager

  ● Coordinating the internal and external communications between team members, clients and stakeholders in complex e-commerce website development projects● Managing parallel development and maintenance projects, planning and leading conference calls and status meetings across multiple timezones● Answering support and sales enquiries, consulting clients, preparing project proposals● Agile Project Management for parallel projects with overlapping milestones and deadlines● Team management, planning and timetracking, general project and budget administration, internal communications and resolving conflicts● Advanced and extensive use of Basecamp, JIRA, Timesheets, Google Docs✔ Successfully managed the final stages of a Responsive rebuild of a large e-commerce website with a team of 8 developers 1 month after starting work at the company✔ Transformed a 1-member project into a team of 3 members working on 3 parallel AgileSprints in development with 2 parallel UAT environments; improved projectdocumentation, communication and quality control in less than 2 months after taking therole; managed the development & deployment of a partial rebuild of core functionality,front end, content and logic changes over 2 massive Sprints Show less

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  The brains - digital marketing agency - london

  Apr 2018 - Aug 2019

  Digital project manager

  ● Internal & external communications management of team members, clients & stakeholders● Requirements gathering, preparing design briefs & technical specifications● Managing the design, development, content entry, deployment and ongoing support of WordPress websites● Managing parallel development & maintenance projects, planning & leading conference calls & status meetings● Improving task & project definition, delegation, and transfer of ownership● Responding to support & sales enquiries, consulting clients● Team management, resource planning & timetracking, general project & budget administration, internal communications & resolving conflicts● Following & improving internal processes, stakeholder management & accountability● Daily communication with B2B clients in the UK via email, conference calls & online chat✔ Notable projects:● Payments Cards & Mobile – rebuild of a news & e-commerce platform based on WordPress, including the implementation of third party payment gateways, subscription automation, newsletter integration & content migration with heavy functional & design customisations● Ronald McDonald House Charities UK – rebuild of a large charity platform based on WordPress, including the implementation of third party event, location, donation modules and newsletter integration with heavy functional & design customisations Show less

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  Datacore software

  Aug 2019 - Nov 2022

  Technical writer

  ● Migrating a massive documentation stack for SANsymphony from RoboHelp to MadCap Flare● Rebranding a large documentation stack for Swarm in Confluence (colours, logos, images, product mentions)● Improving the documentation authoring and feedback process within the R&D department● Improving access to documentation for legacy products● Setting up version control & managing the Git repository for the project files, resolving merge conflicts● Single sourcing & layout setup for web, PDF, print● Coordinating server configurations, redirects, launches, test plans● Designing, editing and publishing the internal digital newsletter of the R&D department● Training received: MadCap Flare Introductory (self-paced), MadCap Flare Intermediate (instructor-led) Show less

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  Enhancv

  Nov 2024 - now

  Customer support & community lead