Experience

• 

  Vivacom

  May 2010 - Sept 2010

  Sales representative

  - Consulting the customer.- Selling the products and services of the company.

• 

  Huwans clubaventure

  May 2011 - Sept 2015

  Mountain leader; tourist guide (for french, swiss & belgium tourists)

  - Accompanying groups (up to 15 persons) on cultural tours across Bulgaria and in the mountains- Undertaking research, preparing and giving presentations- Showing groups round attractions such as historic monuments, cultural centers and beauty spots, and provide them with background information to help them make the most of their visit

• 

  Sutherland global services

  Jan 2014 - Jun 2014

  Customer service consultant with french

  - Providing front and back office support to customers by using phone, inbound and outbound calls, email.- Providing technical assistance for websites.- Answering customer queries, solving a wide range of customers’ issues.

• 

  Institut français

  Jan 2015 - Jan 2016

  Front desk representative

  - Responsible for meeting and greeting all members and guests- Handling incoming telephone calls, managing reservations for programs and specialevents- Answering questions about cultural programs and all the activities in the Center

• 

  Spektar jsc.

  Jan 2016 - Sept 2021

  Account & project management specialist (responsible for the french market)

  - Managing clients’ portfolios, leading projects end-to-end- Developing and sustaining solid relationships with clients- Sales prospecting and business development.- Dealing with different subcontractors and assigning finishing tasks.

• 

  Hewlett packard enterprise

  Nov 2021 - now

  Partner service delivery manager (for french speaking partners)

  - Accountable for managing all operational matters and quality performance related to assigned channel partners- Ensure a close working relationship with assigned accounts- Be the main point of contact