Md. Alamin Shamol

Experience

• 

  Dhaka Regency Hotel & Resort

  Oct 2010 - Nov 2010

  Waiter
• 

  The Westin Dhaka (Marriott International)

  Jan 2011 - Mar 2013

  Waiter
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  Watercress Fine Dining Restaurant

  Jun 2013 - Apr 2014

  Sr Waiter (Pre-Opening)
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  Four Points by Sheraton

  May 2014 - Jan 2018

  Successfully coordinating and overseeing all pre-opening activities, ensuring they are executed within the designated timeline and budget.Building a competent and motivated team by recruiting suitable candidates for different roles within the hotel.Developing and implementing comprehensive SOPs for F&B departments.Establishing open lines of communication and fostering a collaborative work environment.Striving for high levels of guest satisfaction even during the pre-opening phase. Ensuring that the team understands the importance of providing exceptional service and creating memorable experiences for guests. Monitoring guest feedback, addressing concerns, and implementing necessary improvements based on guest comments or suggestions.Implementing rigorous quality control measures to ensure that all hotel facilities, services, and operations meet or exceed brand standards and guest expectations.Establishing strong relationships with vendors and suppliers to secure reliable and cost-effective services and products for the hotel.Assisting with the development of pre-opening budgets and effectively managing financial resources to optimize operational efficiency. Show less

  • Team Leader

    Sept 2016 - Jan 2018

  • Sr Waiter

    Aug 2015 - Sept 2016

  • Waiter (Pre-Opening)

    May 2014 - Aug 2015
• 

  Amari

  Feb 2018 - Sept 2022

  Team Leader

  Responsible for Handle staff training and scheduling, Planning menus, Overseeing stock levels, Promoting and marketing the business, Handling customer enquiries and complaints, Taking reservations, Keeping statistical and financial records, Handling administration and paper works, Making improvements to the running of the business and developing the restaurant, Support all co-workers and treat them with dignity and respect. Support team to reach common goals.

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  Izakaya Japanese Restaurant

  Nov 2022 - Feb 2023

  Assistant Restaurant Manager

  Effectively manages and leads the restaurant staff, hiring and training new employees, assigning work schedules, and providing guidance and support to team member.Implementing efficient processes, ensuring prompt and friendly service, and addressing customer feedback and concerns in a timely manner.Analyze workflows, identify bottlenecks, and implement strategies to streamline processes, reduce wait times, and enhance overall productivity.Work closely with the management team to develop marketing initiatives, upsell strategies, and promotional campaigns to attract new customers and boost sales.Handle unexpected challenges, such as customer complaints, equipment malfunctions, or staffing issues, with composure and find effective solutions to minimize disruptions.Monitor inventory levels, control food waste, optimize staffing levels, and implement cost-saving measures without compromising on quality.Encourage open communication, facilitate effective interdepartmental coordination, and build positive relationships among team members, resulting in a harmonious work environment.Create a culture of appreciation by recognizing and celebrating individual and team achievements, motivating team members to consistently deliver their best. Show less

• 

  MANZO DHAKA

  Mar 2023 - Nov 2024

  Restaurant Manager

  Implemented strategic initiatives that resulted in a 15% increase in overall food and beverage revenue within the first year of tenure.Implemented cost-saving measures, including inventory management systems and streamlined purchasing processes, leading to a 10% reduction in food and beverage costs.Received consistently positive feedback from customers, achieving an average satisfaction rating of 4.8 out of 5 in customer surveys.Built and motivated a high-performing team of 30+ staff members, resulting in improved service quality, decreased staff turnover by 20%, and increased employee satisfaction.Revamped the menu by introducing innovative and popular dishes, resulting in a 25% increase in customer orders and positive reviews. Show less

• 

  MANZO Dhaka & tự do Restaurant

  Nov 2024 - now

  Assistant General Manager-Cluster

  As a Cluster Assistant General Manager, I oversee two unique dining experiences: MANZO Dhaka, a modern European restaurant and tự do, a modern Pan-Asian restaurant. In this role, I am responsible for ensuring that each location meets the highest standards of quality, guest satisfaction, and operational efficiency.Oversee daily operations at both Manzo and Tu Do, ensuring a seamless and high-quality experience that reflects the unique culinary identity of each restaurant.Develop and implement strategic initiatives to drive guest satisfaction, optimize service efficiency, and achieve financial goals.Lead, mentor, and inspire a dynamic team, promoting a collaborative culture that values continuous improvement, accountability, and exceptional service.Collaborate closely with chefs and team members on menu innovation, guest engagement, and marketing efforts to enhance brand presence and appeal.Monitor and analyze performance metrics to identify opportunities for operational and financial improvements, contributing to sustainable growth.Uphold strict health, safety, and quality standards to create a welcoming and safe environment for guests and staff alike.With over 13 years of experience in the hospitality industry, I am dedicated to leading my teams to excel and creating memorable dining experiences that resonate with our guests. Show less