Bonnie Carter, SHRM-CP

Experience

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  Northwestern Mutual

  Aug 2009 - Oct 2010

  Associate Financial Representative

  • Provided efficient and time-sensitive support to financial representative, including schedule management , client relations, and monitoring daily underwriting status reports to expedite required materials• Pre-checked insurance applications, conversions, and policy changes for completeness • Handled incoming non-securities client service requests• Became licensed in Life, and Health Accident and Sickness insurance through the State of North Carolina Department of Insurance

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  AmeriCorps ACCESS

  Sept 2010 - Aug 2011

  English Language Program Coordinator & Instructor

  • Supervised and provided support to six English language instructors• Designed and conducted English as a Second Language (ESL) placement testing aimed at effectively evaluating non-native English speakers• Developed and maintained relationships with local universities to provide professional expertise and training to volunteer teachers• Created Spanish-language marketing and collateral materials, resulting in a 72% registration rate increase

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  Latin American Coalition

  Nov 2010 - Mar 2016

  • Supervised, directed, and managed human resources, technology maintenance and support, facilities management, labor management, staff development, and other administrative functions to support the daily operations of the organization• Directed interview, selection, and hiring process of quality team members. Responsible for filling professional positions for three years• Supervised five full-time team members. Provided hands-on support, work plans, training, and established growth objectives• Developed and implemented HR systems and structures based on industry best practices; ensured compliance with organization policies and procedures• Provided support to senior leadership and promoted the equitable resolution of problems, while protecting the interests of the organization Show less • Spearheaded the development and implementation of an organization wellness plan focused on improving employees’ overall health and well-being• Overhauled and reintroduced the Employee Handbook; revised outdated policies and implemented new policies to better suit the organization’s needs, culture of the workplace, and industry best practices• Introduced new employee onboarding/exit policy and procedure, including a revised employee orientation process and individualized training plans• Trained leadership on progressive disciplinary action, evaluation, and coaching best practices Show less • Utilized network of contacts to negotiate private and corporate sponsorship for two large music festivals, three cultural events, and a Latino film series• Collaborated with leadership and Executive Director to plan, organize, and execute six annual events, including two large festivals with an estimated attendance of 20,000 people each• Created media correspondence for Cultural Program, including web updates, email blasts, social media, and press releases• Trained 20 employees annually on volunteer management best practices to improve the supervision and support of volunteers and interns Show less • Revamped volunteer program and recruitment strategy resulting in a substantial increase from 8,000 to 12,000 donated hours from 500 volunteers in one year• Built partnerships with corporate affiliate groups, community based organizations, and educational institutions to increase community engagement and the diversity of our volunteer pool• Recruited and supervised 200+ volunteers for two of the organization’s largest festivals, including the Latin American Festival, as well as the day-to-day programmatic needs of the organization• Created volunteer manual with essential policies and procedures to introduce to all incoming volunteers during the orientation process Show less

  • Director of Operations

    Apr 2015 - Mar 2016

  • HR & Volunteer Program Manager

    Sept 2013 - Mar 2015

  • Events & Volunteer Program Manager

    Dec 2012 - Aug 2013

  • Volunteer Program Coordinator

    Nov 2010 - Nov 2012
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  Arts & Science Council

  Mar 2016 - Mar 2021

  • Served as the primary human resources contact for all HR, payroll, benefits, and employee performance matters• Counseled and supported managers throughout all phases of the employee life cycle: recruitment and selection, onboarding, development and retention, and separation. Made employment recommendations, as needed• Guided and supported supervisors through the management of all employee performance issues including counseling, mediation, documentation, and improvement plans• Partnered with management to develop and implement human resource policies and procedures. Educated employees regarding any changes or additions• Interpreted and explained human resource policies, procedures, laws, standards, and regulations• Planned, directed, and managed technology budget and resources• Served as primary liaison for all external vendors and property manager; managed price negotiations and contracts. Co-led build-out of new office space Show less • Maintained and updated human resources-related documents and materials, such as: organizational charts, manuals, employee handbooks, performance evaluation forms, benefits overviews, and staff census information• Served as the primary liaison to outsourced IT managed services provider for all technology-related issues• Created, evaluated, and managed technology plan by assessing user needs, system functionality, and establishing goals• Supervised Office Support Coordinator; ensured work was allocated appropriately to maintain the effective and efficient operation of business activities Show less

  • Director Of Operations

    Nov 2019 - Mar 2021

  • Director of Administration

    Mar 2016 - Nov 2019
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  Sodoma Law

  Mar 2021 - Jun 2022

  Human Resources Manager

  • Managed all aspects of human resources including onboarding, employee relations, payroll, benefits, and employee performance matters across four locations in North and South Carolina• Managed the talent acquisition process, including recruitment, interviewing, and hiring of qualified candidates; collaborated with managers to understand skills and competencies required for openings• Analyzed and tracked trends in compensation and benefits; researched and proposed competitive base and incentive programs to ensure the company attracted and retained top talent• Counseled and supported managers throughout all phases of the employee life cycle: recruitment and selection, onboarding, development and retention, and separation. Made employment recommendations, as needed• Oversaw employee disciplinary meetings, terminations, and investigations• Maintained compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviewed policies and practices to maintain compliance• Supervised and coordinated the work of three support staff and three office managers Show less

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  Wray Ward

  Jun 2022 - now

  Human Resources and Benefits Manager