Mario Illiano, MSM, PMP

Experience

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  Oppy

  Jul 2012 - Jun 2018

  Sales/Deal Coordinator/Systems Trainer

  • Proven track record as a successful sales representative in the produce industry, consistently exceeding sales targets and driving revenue growth.• Expertise in building and maintaining strong relationships with clients, distributors, and suppliers, resulting in long-term partnerships and increased sales opportunities.• Skilled in coordinating and negotiating complex deals, including pricing, contracts, and delivery logistics, ensuring seamless transactions and customer satisfaction.• In-depth knowledge of the produce industry, including market trends, product specifications, and quality standards, enabling effective product positioning and tailored solutions for clients.• Exceptional communication and interpersonal skills, adept at effectively conveying product benefits, resolving customer concerns, and collaborating cross-functionally with internal teams.• Strong analytical abilities, utilizing market data and sales metrics to identify opportunities, optimize pricing strategies, and drive profitability.• Detail-oriented and highly organized, proficient in managing multiple projects and priorities simultaneously, while maintaining attention to detail and meeting tight deadlines.• Led training initiatives, actively involving team members in day-to-day problem-solving for clients, fostering a culture of continuous improvement and effective support.• Proficient in system integration, data access, and analysis within the Optimo system, leveraging insights to drive business success.• Trained, coached, and mentored staff, delivering visual and hands-on training to ensure seamless adoption of new programs within the system and promoting professional growth. Show less

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  T-Mobile

  Jun 2018 - Mar 2024

  Engineer, Systems Reliability

  •Specializing in O365 Admin, Slack, Webex and audio, and video solutions, ensuring the stability, availability, and performance of the systems. Skilled in conference room designing, implementing, and maintaining robust infrastructure, conducting troubleshooting, and driving continuous improvement to enhance reliability and user experience. •Strong leadership abilities in training, coaching, and mentoring staff to ensure smooth adoption of new programs and drive client satisfaction.•Proven track record in meeting user requirements, providing technical support, and delivering training on the latest software and hardware. •Expert at troubleshooting O365 environments and ensuring security and compliance.•Strong leadership skills in managing teams and driving continuous improvement.•Analyze and implement new technologies and services that seamlessly integrate with the IT ecosystem.•Conduct data analysis for users, identify technical issues-to-problem trends, and perform root-cause analysis. Prepare KPI reports to measure and improve performance.•Contribute to help/support desk training documents and operations troubleshooting guides.•Troubleshoot O365 environments, including O365 Exchange, On-Premises Environment, O365 Admin/Active Directory, and O365 Security and Compliance.•Identify and meet user requirements for existing and new technologies and services.•Manage technical initiatives and provide ongoing support for systems administration tasks in O365/Webex/Slack•Deliver comprehensive training on the latest software and hardware technologies.•Lead the rollout of several hundred new Audio/Video Webex hardware equipment across the company's locations.•Proficient in effectively communicating with stakeholders and identifying requests in researching technology support needs.•Effectively escalated action plans to appropriate levels for ongoing issues, ensuring timely resolution and customer satisfaction. Show less

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  Main Line Health

  Apr 2024 - now

  Microsoft 365 Engineer