Amar Singh Manoor

Experience

• 

  EClerx

  Apr 2014 - Apr 2018

  Analyst
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  Nahar Spinning Mills Ltd.

  Apr 2018 - Aug 2020

  Dotnet Developer

  • Assisting in developing architectural design and functional specifications.• Involving in analysis, designing, coding and implementation of the application.• Involved in developing website controls for building the application enabling to focus on value-generating development tasks.• Involving in the development of presentation logic for GUI of ASP.Net pages.• Install SQL server 2014 on Window Server 2012 R2.• Using Arc serve Backup Tool for backup of Document Management System.• Install Tally server and Client on different locations of the Company and maintain a backup on monthly basis.• Develop desktop application for SAP that sent daily reports by email to all concerned mangers. Show less

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  SK Minerals Tech Private Limited

  Aug 2020 - May 2021

  Technical Support Engineer

  • Work closely with the Product Support Manager and Development teams to provide customer feedback• Work closely with the product management team to provide customer feedback and assist in product direction• Work with client IT department or DBAs to troubleshoot the problems like network connectivity issues or server performance problems• Work on creating SQL queries to use our data and assist the client with query tuning and performance improvements• Adhere to performance and productivity standards established by the candidate’s manager• Assist with management of client escalations regarding products – plan and execute a resolution • Develops or assists in the development of service and support procedures for new products• Work with Product Management and Service Manager for new analysis and reporting of any high potential interactions.• Troubleshoot and resolve technical problems, documenting ticket actions and resolutions.• Classify, escalate and coordinate problem resolution.• Communicate with users, working to ensure rapid resolution and offering training.• Escalate problems to develop.• Proactive initiative-taking and figuring out the best course of action Show less

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  Safaltek

  May 2021 - Nov 2021

  Senior Technical Support Engineer
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  EClerx

  Nov 2021 - now

  Control-M Admin/Scheduler: As L2/L3 support for BMC Control M and being the primary interface between BMC and our customers, interacting with Customer Engineering teams to ensure all problems are resolved with the highest levels of customer satisfaction through quick and thorough remediation of customer issues.Research, analyze, and report problems to the programmer or developerImplement Control-M/EM Security options by defining users and groups and selecting configuration options.Day-to-day administration of Control-M/EM Server and its components, production batch schedules, and ensuring continuity of businessservices.Create new jobs in Control-M, build and manage job flows, calendar requirements, and scheduling criteria.Passing parameters to Control-M job, creating job dependencies and alerts per application team and business requirements, installing and maintaining the app itself and its components, agent, Control-M server, and Control-M Enterprise Manager. etc. Show less

  • Process Manager

    Apr 2024 - now

  • Associate Process Manager

    Nov 2021 - Mar 2024