Thierry Wagner 🌍

Experience

• 

  Feidt

  Jan 1989 - Jan 1991

  Warehouse manager

  Achievements :Development of the logistic services linked to the warehouse, reaching 40% of the turnover and 65% of the company’s profitMission :• Development of the storage services to 3rd parties• Follow up of the construction of 2 new warehouses and operational organization• Implementation of a stock management software• Customer contact : prospection, proposals, invoicing, daily management of customer orders and deliveries• Management of 2 people

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  Orsay GmbH

  Sept 1991 - Jan 1997

  Head of Shop controlling

  Achievements :- Reduction of inventory losses : from 1% down to 0.5% of turnover- Cost savings through outsourcing of shop inventoriesMission : • Automatization of the shop inventory results• Implementation of shop KPIs• Creation of operational audits for the stores• Participation in the creation of the customer service dept• Management of a German/French team of 7 people

• 

  Orsay - Pimkie International

  Jan 1997 - Jan 2004

  Head of Internal Audit Germany

  Achievements :- Process improvements in various domains of the company- Optimization of the use of the fabrics by 7% within the production of garments- Reduction of the number of faulty deliveries by 7% thanks to quality checks at the start of the productionMission : • Internal audits in the headquarters of all brands around Europe. 6 headquarters (France, Germany, Poland, Italy, Spain), 3 brands (Orsay, Pimkie, Xanaka). Mostly operational audits• Validation of action plans and follow up of implementation• Benchmark between brands and sites, with the target to identify best practices• Implementation of self audits• Development of the store audits• Risk mapping on company level• Management of 2 auditors1997-2002 Project manager « Euro » for the group Pimkie/Orsay International (in addition to the position of Head of Internal Audit). Scope: all processes & departments touched by the implementation of the EURO currency, for all the brands and all countries. Show less

• 

  Orsay GmbH

  Jan 2004 - Jan 2006

  Head of Shop Support & Project Manager Finance

  Achievements :- Cost reduction of 40% within the operational controlling- 10% time saving thanks to digital archive of invoicesMain projects : • Optimization of processes in several operational controlling departments• Digital archive for invoices• Reorganisation of the dept Shop Controlling• Mutualisation of the backoffice of Orsay & Pimkie Germany

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  Orsay GmbH

  Mar 2006 - Jun 2022

  Achievements :- Expansion : Rent reduction of 47% in Germany- Franchise : only profitable business unit (60,.000 EUR profit in 2021). Also generating 1 Mio EUR additional margin through online sales of leftovers (300% better than plan)Mission :1. Expansion• Management & development of the store portfolio (600 stores/10 countries - Germany, Austria, Poland, Cz Republic, Slovakia, Hungary, Romania, Slovenia, Croatia, Serbia)• Optimization of store portfolio in Germany within the shield procedure.• Project Franchise in Germany.2. International Franchise• Develop the international cooperation in existing and new countries• Build up a new distribution channel for leftovers.• 100 stores & SIS, online and wholesale in 25 countries.3. Architecture and Maintenance• Shop construction & renovation with the optimal costs/image/sustainability approach.• Maintenance of all stores and headoffice buildings.Management of an international team of 35 people Show less Achievements :- Year after year increase of number of franchise stores and franchise countries- Always profitable business : 1.7 Mio EUR profit in 2019 (11.4% of turnover), most profitable distribution channel within the company- Franchise E-Commerce : in the relevant countries +10% turnover vs brick-and-mortar- High customer satisfaction : 80% of the franchise contracts renewed by franchisees after the initial period of 5 years- Takeover of 30 Franchise Stores in the Balkans, transformation into own retail and temporary management (2 years) of this businessMajor missions :• Creation and development of the franchise business at Orsay, first with standalone stores and later with the omnichannel approach (ecom, SIS, outlets)• Daily : follow up of all master-franchisees, coordination of internal processes• Definition of the commercial strategy, the pricing in each country, the assortment and the marketing• Definition of the development strategy, market studies, prospection, negotiation with potential partners• Definition of budgets and business plans• Management of an international team of 6 people Show less

  • Director Expansion, International Franchise, Architecture & Maintenance

    Sept 2021 - Jun 2022

  • Head of International Franchise

    Mar 2006 - Aug 2021
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  Orsay Procure & Global Gmbh

  Jul 2022 - now

  Director Franchise

  After the insolvency of Orsay GmbH, the US group Gordon Brothers took over the brand as well as some activities of the company (franchise, E-com and product). As a result the organization was simplified and new processes were implementedAchievements :- Franchise: in a few months doubling of the number of franchise stores thanks to the conversion of former own retail stores to franchise stores in the Czech Republic, Slovakia, Slovenia and Croatia- VM, Marketing and Architecture : simplification and externalization of processes, i.e. production of furniture, local supply of material and deco tools for stores, shootings- Update of all processes, especially the logisticsMissions : In charge of the franchise business and all support functions (operational marketing, visual merchandising and architecture).1. International Franchise• Consolidation of existing partnerships and start of new cooperations in existing and new countries• 200 stores & shop-in-shops, online and wholesale in 25 countries2. Project management• Update of all key account oriented processes (externalization of logistics, data exchange, banks…) as well as all internal interfaces (cooperation with London back office, stock allocation…• Project leader for the implementation of a new ERP system• Move to new officesManagement of an international team of 8 people. Show less