Rukaiya Islam Tazin

Experience

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  Make Future IT

  Jul 2018 - Jun 2019

  Customer Support Executive

  - Provide daily support to users of various systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.- Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.- ​​Maintain detailed records of daily interactions with customers, reported issues, and completed solutions along with any further actions required of management.- Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades. Show less

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  COAST Foundation

  Oct 2021 - Dec 2021

  Intern

  Coast organizes strategically important activities related to development, which in turn will facilitate the sustainable and equitable improvement of life. As a student of Nutrition and Food Engineering, I assume, I can learn a lot from Coast Foundation during this internship period. Getting Congratulations is not what I desire, but please keep me in your prayers.

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  Shakti Foundation for Disadvantaged Women

  Feb 2022 - now

  - Distributing around 3000 mobile devices and providing loans against the device.- Managing a database of roughly 4000 mobile sims for the field workers.- Managing the approval procedure for the field officer's mobile and motorbike applications.- Supports motorcycle-related issues, necessary office maintenance, and event planning.- Organizing monthly birthday parties for 150 headquarters staff.- Communication with 504 branches daily for administrative support.- Visited around 20 offices across the nation for training on mobile phones, SIM cards, and the internal Shakti application, as well as an administrative audit.- Worked as part of the shakti internal mobile application rollout, used by 4000 field forces.- Organizing and writing up the minutes of the administration department's weekly meetings; follow-up.- Documenting and distributing various office notes under the direction of the department head. Show less - Day-to-day communication with 450 branches for different IT and admin-related support.- Worked as part of the shakti internal mobile application rollout, around 4000 field forces.- Also, conducted training among the field forces on mobile app use.- Managed a database of 4000 (approximately) mobile sims for the field workers.- Part of the 2000 handset distribution for the field workers.- Visited 5 branches across the country for the mobile phone, sim, and internal shakti application training, as well as general admin audit. Show less

  • Senior Officer, HR & Admin

    Jul 2022 - now

  • Admin Intern

    Feb 2022 - Jun 2022