Experience

• 

  Aldi usa

  Sept 2021 - Jun 2024

  Store associate
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  Asheboro city schools

  Jun 2024 - now

  It support specialist

  • Provides IT support to 5,000 students, teachers, and staff across 9 schools through GLPI helpdesk system.• Manages users and devices using Windows Active Directory, Microsoft Intune, Appe School Manager, Microsoft Azure and Google Admin.• Manages and configures VOIP phones, video call buttons, intercom systems, and IP cameras to ensure seamless communication and security across the school district. • Perform installations of hardware and software setup across a variety of systems.• Troubleshoot and maintain a variety of devices, including laptops, desktops, VOIP phones, printers, mobile devices, smart panels, gaming consoles, sound systems, routers, switches, and server hardware.• Assist the Network Administrator with the installation and configuration of all access points, and configure Brocade Switches (L2/L3) to include WLAN, VLAN routing, IP access-lists, and port settings. Show less