Experience

• 

  Wns

  Sept 2004 - Jan 2006

  Jr. analyst

  - Joined as Data processing executive and quickly grew into managing complex projects working alongside senior most team members- Significant contribution in developing a training module to orient new team members on UNIX.

• 

  Ugam

  Feb 2006 - Jul 2013

  Manager

  • Led 20+ member data processing & data validation teams for various Market research clients• Won and grew a key account on the back of Automation and strong operational processes ensuring high quality deliverables• One of the automations – which was envisaged & created by me – reduced manual effort by almost 70%; not only improving quality & TAT but also gave a huge uptick on the gross margins.

• 

  Kantar

  Aug 2013 - Nov 2019

  • Managed delivery for global projects with a team size of 30+ members Offshore Development & Support team• Played product owner role for the internal ERP application• Defined service standards and guidelines, governance structure, best practices for excellent service delivery • Supervised architectural & design specification, transformed business requirements to architectural models and to designer and developer level specifications • Led a 10 member Offshore Development team• Incubated several product ideas to drive operational efficiencies• Directed development, analysed requirements, designed system architecture• Managed delivery for global projects

  • Deputy Director

    Nov 2017 - Nov 2019

  • Manager - Technical Solutions

    Aug 2013 - Nov 2017
• 

  Ugam

  Nov 2019 - Apr 2022

  Sr. manager - software services

  • Delivered projects across variety of offerings like custom application development, Robotics Process Automation & Data Visualization.• Setup RPA Practice to facilitate automation of internal processes

• 

  Merkle

  Apr 2022 - now

  Asst. vice president

  • Track record in conceptualizing and leading digital transformation projects encompassing business process reengineering and Robotics Process Automation (UiPath) • Steered efforts in managing the portfolio of 6+ client accounts with a team size of 45+ members with a combined annual revenue of more than $1.8 million• Showcased excellence in establishing RPA COE (UiPath) and delivered automation for Invoice Processing generating $400k+ in revenue and saving over $2.5mm for the client• Acquired new client accounts and led business growth for existing ones almost doubling the revenues each year. Show less