Experience

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  Comcast

  Oct 2008 - May 2014

  Promoted to Senior Director of Human Resources for Field Operations responsible for driving team performance. Oversee and direct a team of Human Resources and Field Operations Managers in the areas of talent and performance management, employee and labor relations, workforce planning, safety, training and development and regulatory compliance. Managed the customer escalation activity for the largest region in the organization; troubleshooting, investigation and execution of customer resolutions. Partnered with business units on identifying and conducting staff and management training. Identified HR and operational needs, action planning and successfully lead various project initiatives. Show less Promoted from Director of Human Resources to Regional Director Employee and Labor Relations/Engagement responsible for overseeing multiple labor contracts to include interpretations and rulings, contract negotiations, and conducting and ruling on grievance proceedings. Charged with implementing and delivering training to the Regional staff in the area of diversity and inclusion, labor and employee relations. Oversee government legal and regulatory requirements to include managing compliant procedures and organization reporting hotline. Oversee an direct internal investigations and external claims rendering final decisions. Plan, coordinate and lead the region's employee satisfaction survey process as well as the performance management program. Show less Responsible for overseeing HR activities to include training and development of staff and management, design and implementation of policies and procedures. Coach management and employees in the area of performance management to include review and approval of all disciplinary matters. Worked in partnership with the Centers of Excellence/Shared Service model to ensure accurate and timely delivery of employee benefits, compensation and performance reviews. Conducted routine field audits of Technician work performance on customer sales and installations. Developed HR strategies for business groups to include workforce planning. Partnered with the Talent Management team to insure effective recruitment activities and strategies aligned with Regional goals. Reviewed and approved applicants for final hire. Lead and directed the new hire and orientation process to ensure a positive onboarding experience and exceed retention goals. Show less

  • Sr. Director Human Resources

    Sept 2012 - May 2014

  • Regional Director Employee and Labor Relations/Engagement

    Jan 2010 - Aug 2012

  • Director of Human Resources

    Oct 2008 - Dec 2009
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  Allegheny county

  Dec 2014 - Dec 2015

  Compliance and privacy officer

  Oversee the Corporate Compliance program responsible for reviewing and evaluating compliance issues/concerns within the organization. Responsible for conducting routine audits and delivering organization training to ensure management and employees are in compliance with the rules and regulations of regulatory agencies, federal, state and local employment laws, and that organization's policies and procedures are being followed. Work collaboratively with HR to ensure adherence to standards of conduct. Serve as organization lead in conducting internal workplace investigations. Represent organization in grievances and prepares arbitration documentation to support multiple collective bargain agreements. Oversee organization's hotline and leads and/or directs management on investigation procedures. Ongoing organization assessments to prevent exposure to risk and liability, fraud, waste and abuse. Lead employee relations activity for multiple locations for management and staff. Charged with implementing all necessary actions to ensure compliance and privacy goals are met. Collaborates with Human Resources, Risk Management, General Counsel and Executive Team on a regular basis to ensure adherence to program. Monitor potential areas of vulnerability and violations and implements preventative measures where needed. Show less

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  Allegheny county

  Jan 2017 - Feb 2018

  Administrator
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  Housing authority of the city of pittsburgh

  Feb 2018 - Jul 2021

  Chief human resources officer

  Promoted from Compliance and Privacy Officer for organization to Administrator responsible for daily management of Facility operations to include; overseeing staff and personnel, medical care, financial matters medical equipment, supplies and third party service providers. Lead and direct a team of ten management reports in the areas of clinical and operational service delivery. Lead clinical staff in the creation and execution of specific patient plan of care. Implement policies, procedures and interpret regulations and collective bargain agreements. Lead employee and labor relations activities and initiatives serving as Facility lead for grievance and arbitration proceedings. Establish annual operating budget approving and allocating funds to meet patient, facility and departmental needs. Manage and approve talent management activity for Physicians, Clinical professionals, staff and third party vendor contracts. Conduct routine audits and performance reviews. Oversee strategic planning and project management. Regularly communicate with patients and families with regards to care and service. Prepare and present facility reports and presentations to Executive Team and Foundation. Strive to consistently deliver superior customer service to both the internal and external customer base. Recommend and serve as a change agent in maintaining and improving patient care. Forge strong community partnerships and serve as representative for external business meetings and events. Show less

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  Local government

  Jul 2021 - now

  Director of human resources and risk management officer