Experience

• 

  Dartmouth college

  Dec 2003 - Feb 2014

  Statistician

  Part time keeping stats for men's and women's hockey games.

• 

  River valley club

  May 2007 - Jul 2008

  Membership representative

  Sold gym memberships while providing constant service of existing client accounts and limited marketing.

• 

  Human capital institute

  Jul 2008 - Jan 2009

  Member services representative

  Provide service to clients in assigned region. Various duties included.

• 

  River valley club

  Jan 2009 - Mar 2009

  Membership representative

  Sold gym memberships and served as a liaison for the rest of the organization for the Club's clients.

• 

  Dartmouth hitchcock medical center

  Sept 2009 - Feb 2014

  Financial analyst

  ▪ Conducted report development, improvement, trend monitoring, operational reporting and analysis across the revenue cycle in collaboration with the analytics team. ▪ Provided reports to four departments and leadership within the Revenue Management Division. ▪ Served as primary revenue cycle contact for annual financial audits.▪ Directly supervise summer intern. Key Results:▪ Developed and maintained daily reconciliation of charges between three systems (Access databases).▪ Created TES Edits report to help minimize the charges held in TES.▪ Assisted in the production of over 130 pages of monthly key indicator reporting.▪ Championed the use of Oracle Hyperion Brio (BI Tool) for the billing department to work old accounts receivable. ▪ Streamlined production of audit materials in collaboration with the Corporate Finance team and external auditors.▪ Became a go-to primary revenue cycle analytics contact for many directors and managers across the organization. Show less

• 

  Massachusetts general hospital

  Feb 2014 - Feb 2019

  ▪ Plan for and manage all analytics, internal and external customer support, system training and system build functions for the Center for Ambulatory Services (CAS).▪ Create new metrics, set realistic targets for CAS based on best practice and MGH strategic plan goals.▪ Make data-driven operational recommendations for CAS.▪ Collaborate cross-functionally with multiple stakeholders (Business Intelligence, Marketing, Business Development, Finance, Quality & Safety) to align CAS agenda with the MGH strategic plan.▪ Develop self-service analytic tools leveraging Tableau, Salesforce, IBM Cognos, EDW (Enterprise Data Warehouse), SAP, and QDM (Quality Data Management).▪ Generate and compile reports and insights for chief executives, VP and Director level MGH leadership. ▪ Direct analytics team (three FTEs) in the development of multi-dimensional analytics. Key Results:▪ Partnered with BI, Finance, Quality & Safety, Ambulatory Management and Patient Experience groups to develop self-service, multi-layered, interactive analytics tools leveraging tableau and IBM Cognos. ▪ Planned for and lead a system-wide telephony performance dashboard build to support daily operations. ▪ Strategically assessed, planned, and project managed the conversion of 200 departments to a new system while directly supervising an additional five temporary team members (eight total).▪ Two-time Partners in Excellence Team Award recipient (2016).▪ Bowditch Award nominee for improving quality of care while reducing system cost (2017).▪ Lead order consolidation project to reduce administrative burden for referring provider population. ▪ Championed automation where possible to free up resources—currently deliver over 300 reports per month automatically in support of strategic ambulatory practice initiatives. Show less ▪ Developed a new call center department dashboard aligning all department metrics.▪ Lead outpatient practices in an effort to reduce Clinical Referral Management System referrals by more than 50% in a three month span.▪ Developed management reports for practices to maintain low backlog levels.▪ Partnered with the Business Intelligence team to redesign the pre-existing Cognos reporting package for referral management to ensure the package is more intuitive and efficient for end users. Show less

  • Program Manager, Analytics & Infrastructure

    Oct 2018 - Feb 2019

  • Operations Manager - Analytics and Support

    May 2015 - Sept 2018

  • Business Analyst

    Feb 2014 - May 2015
• 

  Fidelity investments

  Mar 2019 - now

  • VP, Squad Leader, Executive Services Enablement and Insights

    Oct 2021 - now

  • Program Director, Executive Services

    Jan 2021 - Oct 2021

  • Director, Analytics

    Mar 2019 - Jan 2021