Experience

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  Care academic educare

  Jan 2015 - Aug 2017

  Student counselor

  Key responsibilities and accountabilities: • Taking Class on Biology & Zoology • Make Lesson Plan for student • Making question Paper • Checking student work/ exam script. • Taking mock exam. • Preparing mark sheet of students. • Ensuring active participation of students in classes. • Student Counseling. • Meeting with parents.

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  Digicon technologies ltd

  Nov 2017 - Mar 2018

  Customer service representative

  Responsible for Services:◙ Identify customer needs, clarify information and provide solutions◙ Meeting the service level standards ◙ Ensure first contact resolutions in every possible case◙ For complicated issue need to report advisor properly

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  Servicechai

  Apr 2018 - Oct 2023

  Responsible for Services:◙ Communicate with clients.◙ Gather knowledge and Updated information for proper services. ◙ Arrange meetings with clients. ◙ Attend Meeting with multiple clients to show how we run the call center.◙ Roster update, Duty hour calculate, Daily Briefing Maintain, Monitor Control Panel, Distribute outbound calls. ◙ Call Audit to assure service quality of agents. Responsible for Services:◙ Sending bulk SMS to customer & SMS blast.◙ Handling customer data & Updating customer data.◙ Complaint solves & handling emergency issues of valuable customers. ◙ For complicated issues need to report advisor properly◙ Working as KMT (Knowledge management team) Responsible for Services:◙ Identify customer needs, clarify information and provide solutions.◙ Ensure first contact resolutions in every possible case.◙ For complicated issue need to report advisor properly◙ Gather knowledge and Updated informations for proper services. ◙ Working as KMT(Knowledge management team).◙ Attend Meeting with multiple clients to show how we run the call center.

  • Assistant Manager

    Aug 2022 - Oct 2023

  • Senior Team Lead

    Aug 2021 - Jul 2022

  • Team Lead

    Jul 2020 - Jul 2021

  • Senior Executive, Customer Service & Client Management

    Oct 2019 - Jun 2020

  • Customer Service Executive

    Apr 2018 - Sept 2019