Experience

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  Dell technologies

  Sept 1989 - Mar 2007

  Provided leadership for field services sales support & delivery; Architected and lead Global Services Management practice, lead global service delivery and cost improvement initiatives. Served as VP IT Infrastructure Services for a large company in the hospitality services industry reporting directly to the CIO. Managed account, including financial, new business development, service levels, executive relationships, and program management of all deliverables.

  • Global Program Manager, Services Management

    Jul 2003 - Mar 2007

  • Account Executive

    Jan 2001 - Jun 2003

  • Sr. Leadership

    Sept 1989 - Dec 2000
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  Acs

  Mar 2007 - Mar 2008

  Vice president, service management

  As a member of the Strategy and Transformation team, led a global organization providing ITIL and Lean Six Sigma thought leadership, process management, technology and execution across ACS’s 4000+ employee ITO organization.

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  Opxence consulting group

  Mar 2008 - Sept 2010

  President & principal consultant

  OpXence Consulting Group provides IT management consultancy and training services to assist organizations in aligning their business and IT initiatives, managing strategic programs, and striving for Operational Excellence through efficient, effective, and quality based initiatives.

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  Accenture

  Sept 2010 - now

  Executive consultant, retired

  As a member of the Service Architecture practice, Gary provides IT Strategy and Service Management leadership and guidance to IT organizations who are pursuing Service Excellence through efficient, effective, and quality delivery of Business aligned IT services.