Experience

• 

  Pccw-hkt limited

  Jul 2007 - Sept 2007

  System administrator

  Create system account & reset system password for internal users, handle customers’ enquiries for operation of computer, monitoring and backup the system sever about customers’ information & communication with other system support department

• 

  Education bureau

  Oct 2007 - Jan 2008

  General clerk

  Filling the teachers’ records, Finding the files about teachers, Data Entry about teachers’ profiles

• 

  Chong hing bank

  Mar 2008 - Mar 2012

  Clerk

  Filling the loan documents, data entry mortgage information & handle office's administration work

• 

  Aeon credit service (asia) co., ltd

  Apr 2012 - Aug 2012

  Assistant officer

  Actively involved in sales & marketing activities and achieve individual sales targets;Ensure efficient branch operations and deliver excellent services to satisfy customers’ needs;Perform preliminary credit assessment on credit service applications

• 

  Thinkretail limited

  Aug 2012 - Jul 2013

  It help desk and system support engineer

  Assist with system configuration and installation, including testing of software and network setupCommunicative with clients on a daily basis to support and trouble shoot technical issuesEffectively communicate relevant information about customer support issues to the supervisor resolve and/or escalate in a timely fashionManage validation process of video data output for the software systems

• 

  Environmental protection department

  Jul 2013 - now

  To perform trouble shooting on computer, Lotus Notes, Internet and network problemsTo perform basic configuration of the newly created Lotus Notes accounts or accounts after postingTo install basic PC management tools such as Symantec Client Security and Lotus Notes Client, Standard Client Software to newly procured or replacement computers

  • IT Help Desk and System Support Engineer

    Jul 2013 - now

  • Junior Programmer (IT Support Engineer)

    Jul 2013 - now