Amanda Riggleman

Experience

• 

  AR Stix & Shirts

  May 2009 - now

  Owner

  I started my side hustle as a hobby, and it has grown into a successful part-time career. I enjoy bringing my client's visions to life!

• 

  Morningstar

  Mar 2012 - Aug 2020

  Monitored all conversion projects and directed team queue with JIRAStreamlined conversion process to reduce implementation time by 1-2 weeksDeployed Salesforce for external communicationsFacilitated special projects and provided updatesConducted discovery meetings with new clientsOnboarded new firms and provided software training Coordinated with sales and back-office teams on completion of implementations ensuring timely handoff to clientsMentored conversion team and conducted, organized, and executed staff meetingsGenerated monthly utilization reports to identify roadblocks in implementation processFunctioned as main contact for clients Implemented new processes for specific conversions resulting in 50% faster completion timesExecuted conversions as assignedManaged conversion queue of 30+ officesCommunicated timelines and managed expectationsMaintained a customer satisfaction rating of 90%Streamlined documentation for all conversions for uniformityCommunicated technical aspects of system to non-technical people by creating training documentation Provided support to Morningstar Office usersCreated tickets and collaborated with technical teams to fix issues for clientsManaged Level 2 support calls and emailsTrained new team members on various areas of Morningstar OfficeResearched reporting issues

  • Senior Operations Analyst

    Dec 2017 - Aug 2020

  • Conversion Team Lead

    Dec 2015 - Aug 2020

  • Conversion Analyst

    Nov 2013 - Dec 2015

  • Product Consultant

    Mar 2012 - Nov 2013
• 

  AssetBook

  Aug 2020 - Sept 2022

  Implementations Lead

  Onboarded all new clients including database setup and configuration Completed historical data conversionsRestructured implementation process to reduce implementation time by 25% within six monthsMaintained exceptional customer support for new and current clients with same-day response timeCollaborated with development to implement internal import blotter for 30% faster QA processesCreated and executed SQL queries, restored databases Specialized in Excel helped others with formulas and formattingExecuted contract renewals for 40% of all clientsCreated and maintained internal training guides and help center documentation for external users Show less

• 

  Zywave

  Sept 2022 - Dec 2022

  Implementation Consultant

  Delivered training and consulting for new clientsCompleted 60+ hours of training in job-related softwareEmployed Salesforce, Monday, and JIRA for tracking and internal/external communication

• 

  Wolters Kluwer Tax & Accounting US

  Jan 2023 - now

  Technology Implementation Consultant