Hannah Whipday

Experience

• 

  Total Fitness

  Jun 2010 - Dec 2014

  In this role I was given personal sales target and KPI’s to meet which contributed to the overall team target. This role also included setting up and amending Direct Debits for customers as well as completing a daily banking log of monies taken. As a membership consultant I had to quickly gain a level of understanding in order to promote the right leisure package to perspective customers. Other duties included making outbound calls to perspective clients from lead generation projects and retention calls for members who had not renewed their annual membership. Show less

  • Membership Consultant

    May 2014 - Dec 2014

  • Member Service Assistant

    Jun 2010 - May 2014
• 

  Manchester City Football Club

  Dec 2014 - now

  Managing the delivery of the the day to day sales & customer service operation of Sales & Service products across all channels for matchday and non-matchday events, for all stadia and associated teams.Managing, supporting and developing a team of ‘front of house’ Service Advisors to deliver a world class service to all customers & supporters.

  • Operations Project Manager - FIFA Club World Cup

    Jan 2025 - now

  • Fan Operations & Success Manager

    Feb 2023 - Jan 2025

  • Service Development Executive

    Feb 2022 - Feb 2023

  • Service Supervisor

    Jul 2018 - Feb 2022

  • Senior Service Advisor

    Jan 2017 - Jul 2018

  • Service Advisor

    Dec 2014 - Jan 2017