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Viren Thakur

Viren Thakur

Client Specialist

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location of Viren ThakurZurich, Zurich, Switzerland

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  • Timeline

  • About me

    Information Technology Operations Specialist at BCIC Swiss with expertise in IT Support

  • Education

    • NETMAX Institute

      -
      Cisco Certified Network Associate Information Technology

      Networking basics; switching; routing; TCP/IPTesting and Troubleshooting (e.g. Cisco networks and hardware and software in general)Application of security and controls in access, logging, and auditing.

    • Chapslee School

      -
      Matriculation

    • CT Institute of Engineering and Technologies.

      2007 - 2012
      Bachelor's degree Electrical, Electronics and Communications Engineering

      Conceptual design of analog and mixed-signal electronics for Board Level Design.Supporting optimization of overall system design and performance.Theory and practical on PCB circuit boards and Microprocessors.

    • Maher Chand Polytechnic

      2003 - 2007
      Electronics & Communication Diploma

    • Coursera

      2021 - 2022
      IT support Information Technology

    • Constructor Academy

      2020 - 2020
      Full-Stack Developer

      Frontend: JavaScript, Node & NPM, React, Redux, HTML, CSSBackend: Python, Django, Django REST, Postgres, SQLDevOps: Docker, CI/CD, Git and Gitlab

  • Experience

    • Ibm Daksha Bpo Services Limited.

      Jul 2010 - Jun 2011
      Client Specialist

      • Telephonic IT support (including Troubleshooting guidance and remote access support)• Broadband configuration optimization• Escalation of issues to on-site technicians (including communication of preliminary issue diagnostic)• Incident / Ticket management (raising through to closure)

    • OST Electronics Private Limited

      Jun 2011 - Apr 2013
      Network Engineer

      • Network design and installation (including setup and configuration)• Device configuration and testing• Installation of VOIP audio and video devices (e.g. IP phones and webcams)• Customer relationship management (including conflict and issue resolution)

    • Propulsion Academy Zürich

      Aug 2020 - Nov 2020
      Full-stack Developer

      Frontend: JavaScript, Node & NPM, React, Redux, HTML, CSSBackend: Python, Django, Django REST, Postgres, SQLDevOps: Docker, CI/CD, Git and Gitlab

    • Ams OSRAM

      Feb 2022 - now
      Information Technology Operations Specialist

      MS Betriebssysteme (Windows 10/11, Windows Server), MAC OS, iPhone, iPad, MDM.Software Konfiguration MS Office (OPP) und Office365 (M365)Hardware im Officeumfeld (Workstation, PC, Notebook, Drucker, Scanner etc.)Netzwerkgrundlagen

    • BCIC Swiss

      Feb 2022 - now
      Information Technology Operations Specialist

      Level 1 & 2 support remote & on-site,Inventory, subscription & license management, User onboarding, Project collaborations,Market research,Creation of documentations,SNOW Ticketing System.Intune, JAMF, MAC OS.Clients Include, Statestreet, Blackstone, Ams Osram, J&J, Astellas Pharma, AbbVie, Bristol-Myers Squibb.MS Betriebssysteme (Windows 10/11, Windows Server)Software Konfiguration MS Office (OPP) und Office365 (M365)Hardware im Officeumfeld (Workstation, PC, Notebook, Drucker, Scanner etc.)Netzwerkgrundlagen (TCP/IP im LAN, WLAN, DHCP, DNS, NAC etc.) Show less

  • Licenses & Certifications