Nick Belotti

Experience

• 

  Bank of America

  Jun 2006 - Mar 2011

  Customer Service And Support
• 

  Verizon

  Mar 2011 - Dec 2013

  My Responsibilities were to assist with Retention of customers and work with high risk customers to make sure issues were resolved in a timely manner with the best customer service possible. I was lead for several teams on technical issues with Smartphones and tablet devices.

  • Customer Pro

    Jan 2013 - Dec 2013

  • Customer service

    Mar 2011 - Jan 2013
• 

  The Kemtah Group, Inc.

  Dec 2013 - Jul 2015

  Provide assistance on tickets from Level 2 and Level 1 tickets at Sandia National Labs. Help to create, Maintain, and streamline the use of the knowledge base at the Service desk. Work with the OLA/SLA coordinator to develop work instructions for the help desk for other departments. Providing Level 2 Technical Support At Sandia National Labs. I work to resolve tickets from the First response team by either working with other departments to solve the issue or working to Troubleshoot and resolve the issue directly with the customer as quickly as possible. Providing level 1 Technical support At Sandia National Labs. directing Tickets to the proper channels Troubleshooting Microsoft and Apple products Work as the Mobility Subject Matter Expert for iPhones, iPads, and Blackberries

  • Teir3/ Knowledge management

    Nov 2014 - Jul 2015

  • Escalation Team Member

    Jun 2014 - Nov 2014

  • Service Desk Technician

    Dec 2013 - Jun 2014
• 

  SAIC

  Aug 2015 - Dec 2019

  Provide level 2 and 3 assistance to the High Performance Computer teams at Sandia National Labs. Projects: Administering Jira Service Desk Creating Knowledge Base Articles and evangelizing the Knowledge Base in both BMC Remedy and Confluence.Application Admin for access control toolAssist customer's with issues ranging from access to machines, account requests, remote log in problems, and junior admin job(directory creation, permissions,etc)Working with our team to update the Self-Help information on our site and implement a self-service portal for our customers Show less

  • Linux System Administrator

    Sept 2017 - Dec 2019

  • HPC Help Desk Administrator

    Aug 2015 - Sept 2017
• 

  Sandia National Laboratories

  Dec 2019 - now

  - management of Red Hat Satellite and Ansible automation deployments on site- developing automation solutions for OS deployment and configuration management - developing cloud transition plans for the Enterprise Linux Web Services- deploy and manage on-prem HashiCorp Terraform and Vault - Deploying OpenShift into an Enterprise Environment Currently working on Developing standardization of the Linux environment and building automation tools to help speed up deployment

  • Solutions Architect

    Mar 2023 - now

  • Information Systems Architect

    Dec 2019 - Apr 2023