Experience

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  Restaurante a camponeza

  Aug 2021 - Feb 2022

  Floor manager

  After the pandemic shut-down, I played a crucial role in helping the restaurant re-open. My daily duties included facilitating communication within the team to ensure excellent service, counting the till, completing housekeeping tasks, and maintaining stock numbers. Whenever time permitted, I enjoyed connecting with customers by sharing insights about Portuguese culture and cuisine. My hard work and dedication were recognized, and I was promoted to floor manager after just one month.

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  Cascadia seller solutions

  Feb 2022 - Apr 2022

  Performance specialist

  When I first started working at Amazon, I spent the first 2 months learning about the company's policies and regulatory compliance in the US. Once I was fully trained, my daily responsibilities included optimizing product listings, monitoring accounts, drafting basic appeals, and communicating with seller support to resolve Restricted Products issues and product condition policy violations. In addition to my regular tasks, I took on 3 compliance-only clients and successfully completed their projects. It was a challenging but rewarding experience. Show less

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  Avenue7media

  May 2022 - Jan 2024

  As the leader of the performance department, I oversee a team of 5 associates and collaborate with the internal team, clients, and Amazon's seller support to address any Seller Account issues. My role involves improving processes, drafting SOPs and training the team. My day-to-day involves researching and providing feedback on compliance projects, drafting plans of action for product policy violations and driving listing reinstatement by solving intellectual Property and Restricted Products policy violations. I am committed to ensuring the smooth operation of the performance department and achieving the best possible results for our clients. Show less

  • Performance Manager

    Jul 2022 - Jan 2024

  • Performance Specialist

    May 2022 - Jun 2022