Experience

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  Banco central hispano

  May 1998 - Oct 1998

  Bank teller

   Serving customers and resolving their queries and claims Daily accounting & reporting

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  Acadèmia de informàtica joan colls

  Oct 1998 - Feb 1999

  Teacher

   Teaching children ages 8 to 13 computer science

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  Banco santander

  Feb 1999 - Dec 2001

  Bank official/trainee manager

   Management of client portfolio Serving customers and resolving their queries and claims Daily accounting Back office customer management Implementation of new banking system in various branches

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  Ibm

  Sept 2002 - May 2004

  Customer operations management

   Order processing of software products (EMEA market) First point of contact for resellers and suppliers Claim and credit processing SAP team specialist (with continuous contact with main SAP Support in US) Achieving month end & quarter end deadlines

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  Fincas habit, s.l

  Jun 2004 - Oct 2007

  Estate agent (sales/account management)

   Verification of buyer documentation Co-ordination with surveyor for property evaluation Organisation of mortgages with the banks Coordination of the notary, the client and the bank on purchase day Aspiring to achieve and improve on monthly sales targets Pursuit of new business partners and opportunities Identification and resolution of client issues

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  Hp

  Oct 2007 - now

   Customer service contractual delivery capabilities project manager- Lead Implementation of new services delivery solution- Co-ordinate with business unit portfolio lead on service requirements- Engage discussions with customers to plan full-service solution- Update project stakeholders on project progress- Identify areas of improvement and lead the implementation of the approved changes- Train and handover service solution to operations Sales operations project manager- Lead implementation of new retail compensation program- Co-ordinate with different departments for research and data analysis- Monitor the creation of the new financial solution with finance lead- Prepare of process documentation and training of process users- Present to stakeholders and defend decisions taken- Plan process updates following compliance and audits recommendations- Expand project scope to new business units Show less

  • Project Manager

    Nov 2009 - now

  • Sales Support Specialist

    Oct 2007 - Oct 2009