Experience

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  Waitrose & partners

  Oct 1996 - Apr 2022

  Deputy branch manager

  Whilst working as a Partner for Waitrose, I held the role of Deputy Branch Manager of various Waitrose supermarkets for over 10 years, most recently at the Paddock Wood branch. Purpose of role:-Directly support Branch Manager to ensure every customer has an exceptional service experience.-Be an outstanding specialist in people - lead, inspire and develop Partners of the branch, ensuring they reach full potential.-Maximise sales opportunities and commercial results, optimising profit and operational success of shop.Achievements:-Leader of £25 million turnover retail store, £3 million profit-Area-leading profit results and cost-control-Responsible for people management of 180 employees, including 6 direct reports-Change management leader, including several management restructures-Project manager lead for 6 month full refurbishment programme-Out of Hours working group member, influencing company-wide changes-Highly coveted Grocer 33 Store of the Week Nov 2020 and Sep 2019 Show less

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  Kent county council

  Dec 2022 - now

  • Engagement & Behaviour Change Officer

    Jun 2023 - now

  • Sustainable Business Projects Officer

    Dec 2022 - now