Experience

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  Privately owned

  Oct 2001 - Aug 2005

  Home health care
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  Thyssenkrupp aerospace

  Jan 2007 - Sept 2007

  Customer service representative-international boeing division

  Positively represented TMX Aerospace as a customer-focused industry leader in providing supply chain solutions to the aerospace industry.Provided daily service support to customers by monitoring and fulfilling raw material requirements to meet continuously-changing production schedules.Managed customer contracts by verifying for accuracy and updating with revisions as raw material requirements change and evolve.Focal for MBU accounts Boeing 605, BCAG Salt Lake City, Oakridge, and Spirit Wichita.Effectively communicated with multiple levels of management within Boeing, Boeing partners, and TMX Aerospace via proactive and timely written and verbal correspondence.Efficiently processed orders, coordinated purchase order changes, and quoted raw material requirements for Boeing Global Partners.Actively solved delivery and quality issues via effective coordination and communication with customers, management, warehouse staff, and purchasing group.Participated in 6Saudits and helped maintain team standards and action items.Fulfilled elevated material requirements via effective organization and problem-solving. Show less

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  Integrated medical systems, inc.

  Sept 2007 - Aug 2008

  Strategic account recruiter

  Accurately negotiated contracts with Long Term Care Facilities and Hospitals in the Seattle Metro Area such as Swedish Medical Center, Group Health, Franciscan Network as well as MultiCare.Efficiently coordinated presentations to perspective clients through formal RFP's in the pursuit of new contracts.Built relationships daily with current as well as new clients, through weekly visits and open communication to maintain and monitor any new staffing requirements.Positively conducted daily cold calls from Monster, Careerbuilder and Craig's List to perspective and experienced RNs, LPNs and CNAs, in a recruiting effort to expand and grow the number of external employees.Facilitated structured interviews with RN, LPN and CNA for permanent and per diem placement.Maintained open communication with all levels of management within Hospital and Long Term Care networks to assure quality customer serviceWorked daily with Regional Management at Integrated Healthcare Solutions, corporate office in Portland to organize and expand our marketability within the Seattle Metro Area.Assisted in all recruiting and marketing efforts for internal and external Job Fairs.Created marketing tools and nurse bios to use for outside sales with new and current business relationships.Participated in weekly meetings with the integrated teams to provide ideas and continue team building, a major key to our success.Met quotas of 180 cold calls weekly. Show less

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  Spherion staffing and recruiting

  Aug 2008 - Aug 2009

  Account specialist

  Served as a day-to-Day point of contact for 180 accounts both local and national.Developed, managed, and maintained business relationships on a daily basis via email, telecommunications, and regular one-on-one meetings to build and grow client accounts.Maintained open communication with all levels of internal and external management.Recruited, interviewed, made hiring decisions, and administered corrective counseling for behavioral and performance issues with all current and prospective employees.Determined client needs, placed appropriately skilled employees on flexible/full-time assignments, and conducted quality and arrival calls on all client orders.Proactively created and opened new advertising avenues for brand recognitionEfficiently managed daily financial activities (payroll, A/P, A/R, Collections, billing, and sales adjustments).Prepared and handled branch Aging report weekly, contacting clients 46 days and beyond in outstanding invoices requesting the status of payment.Maintained communication with established clients to ensure successful business development and to promote client and employee retention.Conducted daily marketing calls to both existing and prospective clients, and performed outside sales activities and cold calls to new business opportunities.Communicated and coordinated the various aspects of branch operations required to ensure compliance with established policies and procedures, as well as local, state, and federal laws and guidelines (Workers Compensation, Unemployment, Human Resources, WOTC). Show less

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  At&t premier team

  Mar 2010 - Mar 2012

  Profile analyst/website build and design

  Developed IRU, CRU, and Government websites, that included specific promotions, enhancements, features and devices per AT&T Specific Software.Collaborated with the Contract Implementation Team to test and release enhanced methods of ticket submissions and workflows.Coordinated with management on upcoming enhancements and changes that directly affected POS to prepare for adjustments Leveraged skills in project management and coordination to support the development of several release projects including Patch and Upgrades, iPhone4/iPad, 4G Devices, and HSPA + 4GB Plans. Show less

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  Zillow group

  May 2012 - now

  Senior manager, payments program management

  Program, project, and team manager for the BeAR department, working with key partners and stakeholders across product, operations, and sales. Responsible for setting targets, strategy alignment, resource allocation, and timeline optimization to achieve critical KPI’s that align with strategic and financial company objectives. Empathetic leader and mentor to a growing program management team, promoting team development in balance with company growth.Key Accomplishments● Developed program roadmap and real-time progress dashboarding for $2.4M maturity program and ~75 team members.● Reduced AR 66% over 12 months, realizing ~$600k revenue.● Spearheaded initiative for invoice automation, eliminating manual work and reducing credit memo usage by 25%.● Led accelerating payment receipt for prominent business lines by 33%, resulting in reduced burden for collections and cash application.● ZG Top performer 2017Manager, Billing Partner Support • 2018 - 2021● Managed a team of 6-13 FTE and BPO supporting multiple business lines. ● Implemented a CSAT and NPS process via Salesforce, maintaining a 95% score within the first year● Collaborated with cross-functional teams to implement a new billing system, creating desktop procedures, internal audit participation outlining controls in place for product and process as well as, EOM, quarterly and EOY reconciliation with accounting. Senior Product Specialist, Lender Co-marketing • 2014 - 2018● Balanced communications and management of key internal and external partners across loan officers, banks, and brokerages to ensure appropriate and compliant project and process delivery mechanisms were in place for shared advertising, site usability, billing, and user accounts.● Managed multiple books of business for banking clients totaling over $500K of recurring revenue.Account Manager, Premier Agent Onboarding • 2013- 2014Parker Staffing, Seattle WA • 2012 - 2013 Show less