Experience

• 

  Walgreens

  Jan 2002 - Jan 2024

  Walgreens is a global leader in retail pharmacy with more than 9,000 locations.In this role, I oversaw the operations of 88 locations in the North and South Carolina region encompassing the development and execution of a strategic plan, sales and marketing, customer engagement, business development, talent acquisition and management, employee engagement, and P&L administration. Supervised 9 direct reports with the management of up to 2,200 team members; served as a member of the Pharmacy Operations Team and Service Team.My successes included:• Consistently exceeded performance goals through effective operational and growth strategies; Led the region to one of the highest in sales and profit production companywide.• Established an enterprise partnership with Novant Health; instituted the largest 340B program for Walgreens nationally and generated significant annual revenue.• Attained significant savings; decreased inventory and carrying costs.• Successfully led the regional integration of Rite Aid locations from an organizational acquisition.• Enhanced business operational efficiencies; developed and improved policies, processes, and workflows.• Elevated customer experience and Net Promoter Score (NPS) over 5%; led the launch of new a NPS tool throughout the region; attained the highest regional store manager participation rate companywide.• Navigated the region through the pandemic crisis with minimal interruption and oversaw one of the first retail testing sites nationally; led the pharmacy operations with vaccine administration.• Improved employee engagement, retention, and culture; promoted a high level of morale and motivation.• Developed team members into senior leadership roles through structured coaching and mentoring.• Conducted training sessions with management staff on operations, sales and marketing, and service. Show less I was selected by leadership for a special 1-year assignment to lead the region’s Frontier Program involving a leadership change model to support team member development and growth in over 500 retail sites. Collaborated with leadership and designed an implementation strategy of the Frontier model; managed 6 Area Frontier Lead team members.Key accomplishments included:• Improved customer service levels, team member engagement, and operational metrics; empowered all regional team members for continuous operational and service improvements.• Delivered training sessions with field leaders and support staff on the benefits of the Frontier Program. Show less I led the operations of up to 16 locations with responsibility for strategic planning, sales and marketing, customer service, business development, training and development, performance management, inventory management, and budget management; supervised 16 direct reports and managed over 300 team members; fostered and maintained relationships.My achievements included:• Surpassed sales and performance goals through strategic operational planning and execution.• Improved operational efficiencies by developing and enhancing policies; streamlined processes.• Increased employee satisfaction and retention; built optimal team cultures; established positive employer-employee relationships and communications.• Recognized with the “District Leadership” Award.• Developed team members into advanced leadership roles through individual development plans.• Performed training sessions covering operations, customer service, sales, and inventory management. Show less As Store Manager, I headed the daily operations involving sales and marketing, customer engagement, merchandising, business development, hiring, training and development, and budgeting; managed up to 50 team members.As Community Leader, I collaborated with the Store Managers to enhance community participation; led the development and implementation of community events; established key relationships and partnerships.Major successes included:• Exceeded performance targets and increased community involvement and brand awareness.• Served as liaison with the American Heart, American Diabetes, and American Cancer Associations. Show less

  • Director of Pharmacy & Retail Operations

    Jan 2018 - Jan 2024

  • Regional Frontier Lead

    Jan 2017 - Jan 2018

  • District Manager

    Jan 2015 - Jan 2017

  • Store Manager & Community Leader

    Jan 2010 - Jan 2015

  • Store Manager

    Jan 2003 - Jan 2010

  • Executive Assistant Manager

    Jan 2002 - Jan 2003

  • Management Trainee

    Jan 2002 - Jan 2002
• 

  Beyond gifting

  Jan 2023 - Jan 2024

  Chief operating officer

  Beyond Gifting was a nascent company delivering luxury gifting to event planners and corporate partners.I led company operations including the development and execution of the vision, strategic plan, budget, sales and marketing, business development, customer experience, human resources, employee engagement, and P&L administration; managed the leadership team. Created short and long-term business plans centered on growth, capitalizing on profit opportunities, and enhancing service delivery; established key relationships and partnerships.Notable achievements included:• Achieved 100% growth within my initial 6 months through training, coaching, and streamlining the sales process; developed and implemented sales and marketing strategies.• Optimized business operational efficiencies by creating standard operating procedures (SOPs) covering Sales, Marketing, Human Resources, and Product Fulfillment departments; implemented a new Work Management and customer relationship management (CRM) platform.• Improved the resource allocation process and cost control practices. Show less