Vineet Singh

Experience

• 

  SATYAM COMPUTER SERVICES, LTD

  Sept 2005 - Nov 2007

  Software Engineer
• 

  Verizon

  Nov 2007 - now

  •Play a lead role in streamlining day-to-day operations and advancing the attainment of strategic objectives by optimizing processes, including reducing latencies and improving system capacity for large, distributed systems.•Chart the successful creation and implementation of impactful, NextGen solutions for billing with a focus on reusability and scalability, demonstrating a keen ability to drive value through IoT, MEC, and other innovative products.•Facilitate the delivery of a seamless customer experience by piloting the use of generative AI for CX enhancement. Piloted use of Gen AI for building next gen chat bots that can evaluate customer behavior and sentiment to answer queries more accurately and for quick resolution of customer inquiries.•Drive continuous improvement across development operations by championing the integration and adoption of Google Duet, GitHub Copilot, and other developer productivity tools.•Built and optimized processes for on-prem to cloud migration.•Navigate complex challenges, obstacles, and issues with an innovative and solution-focused mindset.•Adapt to quickly changing priorities and execute sound decisions in complex and deadline-driven environments.•Draft and prepare detailed reports and technical documentation for recordkeeping and compliance.•Ensure optimal integration and adoption of new solutions by coordinating and conducting organizational trainings.•Achieve buy-in from key stakeholders and decision-makers by effectively presenting the value of proposed solutions.•Translate complex technical language into clear insights for non-technical stakeholders.•Champion a culture of transparent communication, cohesion, and collaboration through effective leadership. Show less •Delivered substantial contributions to the customer-focused Enterprise Integrated Solution (EIS) program through design and development expertise, including conducting gap analysis of current architecture to identify solutions.•Orchestrated and led a billing system consolidation initiative for simplification and cost reduction, including analyzing various solutions to determine feasibility and guide selection.•Promoted operational excellence by training, mentoring, and supporting junior developers, including facilitating code reviews to ensure quality and identify opportunities for additional coaching.•Leveraged strong problem-solving skills to efficiently address and resolve billing inquiries and issues from colleagues.•Utilized strong project management and problem-solving skills to design, develop, and deliver innovative solutions based on business priorities and architecture gaps, such as the consolidation of billing systems.•Fostered and maintained collaborative working relationships with business partners to deliver streamlined and modern billing projects, including performing technical feasibility analysis to ensure desired outcomes. Show less

  • Principal Engineer

    Nov 2021 - now

  • Consultant

    Oct 2012 - Oct 2021

  • Senior Analyst

    Mar 2011 - Sept 2012

  • Analyst

    Nov 2007 - Feb 2011