Experience

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  Halex biotechnologies sdn bhd

  Mar 2016 - Oct 2016

  Research associate (internship trainee)

  I have been excellently trained for under various departments such as Plant Tissue Culture Laboratory, Vermiculture Technology Department, Quality Control & Assurance Department, Marketing Department, and Farming Department. Besides that, I have successfully developed few SOPs for endangered species of ferns, roses, 'Belalai Gajah' and etc as tissue culture projects. I have also contributed the operation team by meeting the daily productivity standard performance and less than 5% of contamination rate. Liaised with the 7 customers for the purchasing procedure and also processed 3 customer complaints on product quantity and quality and reported back to Assistant Manager together with problem solutions, corrective and preventive measures. 1. Assisted in the workflow of various departments such as R&D, QC/QA, Marketing, HR, Farming and Vermiculture Technology.2. QC/QA - Engaged in quality management and control analysis of the products and engaged with customers', resolved complaints by conducting root cause analysis and applied preventive actions to prevent the non-conformance from happening again.3. Marketing - Participated and provided administrative support in several projects for commercialization of the products to local and international customers. Show less

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  Department of environment

  Mar 2021 - Aug 2021

  Regulatory enforcement officer (internship trainee)

  I was excellently trained as an enforcement member that inspects factories and premises that are licensed under Environmental Regulations. I also have engaged with the clients regarding legislation applications, processed the applications by performing precise samples analysis obtained from the laboratory and finalized the applications' status via legal documentation and accurate data entry into the system. Apart from that, I have resolved more than 9 customers' complains tactfully and professionally. Not only that, I have also obtained tremendous knowledge on numerous regulation under DOE by attending 1 month training and performed self-learning to increase the learning efficiency and became a competent and beneficial member of the role and company. Maintained the accurate operation on management of scheduled waste data on Electronic Scheduled Wastes Information System (e-SWIS) which was learnt via online training for 2 weeks and supervised the branch e-SWIS efficiency. I have also reflected the client's opinions to the Manager which increased the team performance and efficiency.1. Prepared legal documentation for industries regarding compliance and non-compliance.2. Processed various applications not limited to scheduled wastes disposal, special management of scheduled wastes, open burning and as build plan validation.3. Handled clients' inquiries and requests accurately and professionally.4. Resolved clients' issues and complaints tactfully according to departments procedures. Show less

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  Integrated health plans sdn bhd

  Mar 2022 - Apr 2025

  1. Process and adjudicating 1,000 monthly medical insurance claims with high accuracy.2. Review and validating claims using ICD-10 coding to ensure correct diagnosis mapping and minimize rejections.3. Assist in financial leakage recovery initiatives.4. Assess high-value claims (up to RM450,000), verifying uncovered charges based on policy guidelines.5. Investigate discrepancies in claims, including pre-existing conditions, non-disclosure cases, and potential fraud.6. Liaise with insurers, hospitals, agents, and insured individuals to resolve complex claims.7. Provide expert guidance to call center teams and support urgent case resolution, including after-hours assistance.8. Ensure timely issuance of guarantee letters (GLs) within the determined turnaround time (TAT).9. Liaise with insurers and healthcare providers to verify treatment necessity and coverage limitations. 10. Ensure timely approval or escalation of high-value claims exceeding authority limits. Show less

  • Medical Adjudicator (Healthcare Unit)

    Sept 2022 - Apr 2025

  • Customer Service Officer (Guarantee Letter Team)

    Mar 2022 - Aug 2022