Experience

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  Gyanarpan, project amethi

  Aug 2019 - Aug 2020

  Volunteer
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  Oil and natural gas corporation ltd

  Feb 2021 - Mar 2021

  Summer internship

  1. Familiarization with oil field operations conducted at Ahmedabad Asset.2. In depth understanding of Drilling Operations, Well Development, Reserves Appraisal and Application of Geophysics & Petrophysics for Exploration purposes.

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  The trading school

  Apr 2021 - Jul 2021

  Technical analyst (trader)

  1. Portfolio Management: Portfolio sizing, portfolio rebalancing, timing investments.2. Behavioral Economics: Understanding how biases play out in markets and how to avoid them in market cycle.3. Fundamental Analysis: Includes both Qualitative & Quantitative research.4. Technical analysis: Price action, volume, OI data analysis & derivative trading.5. Risk Management: Risk/ Reward ratio, logical stop losses, hedging your positions.6. Generated a return of 28% in 4 months on the allocated portfolio of 5 lacs by deploying intraday/positional option selling hedges along with swing trading. Show less

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  Xto10x

  Oct 2021 - Sept 2023

  Customer success manager

  *Impact : 250+ clients, 300+ surveys launched (1.1 lakh+ users); 30% conversion from product demos.*Led 2 versions of xto10x's flagship program(Awards) -"Startups Employees Love" to drive products growth with the participation of 250+ startups & 30% conversion.*Changed value offering for the 2nd version from 1st year's learning which led to 85%+ funnel retention and 100 new clients onboarded.*Drove action planning on the client journeys by creating and analyzing cNPS + adoption metrics for 2 modules.*Launched email campaigns to boost adoption for different features (of Surveys module) from 25% to 49%. Eg - CLO, AMA, Onboarding surveys.*Created different user persona work flows/ onboarding journeys / CS side communications & processes across different modules. Eg: (Founder COS, Leader/ Manager, User) - OKR playbook/ process checklist/ Onboarding kits.*Cross selling more features to drive long term adoption of our products and help clients unlock maximum value through synergies across different modules. (Increased ARPA to 52K from 48K this quarter)*Lead a 3 member team under the SEL project.*Distinguishing and distributing accounts into High Touch/Low Touch basis revenue, tenure and scope of business opportunities.*Envisioning and implementing strategies to increase product knowledge of customers, conducting regular training sessions and sharing updates on feature release. Eg: eNPS debrief sessions which led to deep relations with 110+ founders across ecosystem.*Conduct regular cadence with internal stakeholders (Product, Tech, GTM) to discuss VOC (voice of customers) and share areas of improvement as well as best practices.*Executing strategic business development plans with emphasis on driving incremental sales opportunities. Eg: Manager report offering which led to 5 - one time conversions( INR 5lacs) last quarter. Show less

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  Convin

  Sept 2023 - Nov 2024

  Key account manager

  *Currently working on $1M portfolio comprising 16 B2B enterprise accounts fromIndia, US, and APAC region.• Actively created different SOPs for both retention and cross-sell/upsells in currentdeals, which led to $425K in upsell and 90% retention.• Distinguishing and distributing accounts into High Touch/Low Touch based onrevenue, tenure, and scope of business opportunities.• Organized cross-functional teams to address complex client requests or projectsefficiently, resulting in increased satisfaction levels among key stakeholders.• Analyzing data across various client reports to find value hooks, insights, andshare with customers.• Conducted regular account reviews with clients to assess performance, identifyareas for improvement, and strategize future growth opportunities.• Conducted NPS/CSAT surveys, guiding product improvements and new featuresto boost client adoption.• Strengthened client relationships through regular communication and effectiveproblem solving.• Running in-person QBRs for ROI realization with polished presentations to betterengage and build trust with customers. Show less

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  Firstwork (yc s24)

  Jan 2025 - now

  Founding account manager (chief of staff)

  We're building the all-in-one HR and Compliance system for frontline workers.If you're interested in helping or learning more, please reach out at [email protected]!