Aisha Najjingo Muwanga

Experience

• 

  Ecobank Transnational Incorporated

  Feb 2013 - Apr 2021

  Manage and sustain a portfolio of corporate customers under the umbrella of Regional Corporate and FIIO building long term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service. The main goal is to maximize risk-adjusted portfolio contribution; and to grow the liability and asset base of Corporate bank.- Maintain Relationship Plans for all customers in the portfolio such that contact with customers is prioritized. Conduct interim reviews of borrowing and non- borrowing customers.- Deal with and find solutions to customer complaints Show less Implementation and maintenance of payment, collection, and trade finance solutions on the electronic banking channels for the use of Corporate and Investment Banking customers.Migration of customers from any legacy channels to the Internet Banking platform and any other strategic channels adopted by Ecobank Group.Ensure implementation and integration of the Internet Banking platform with third party system and local clearing house.Drive utilization, penetration, and dormancy of all Electronic channels.Maintain a high level of customer contact through phone calls and on-site visitsParticipate in Cluster and Group led initiatives where required Show less I was tasked with;• Attend to customers promptly and where necessary refer them to the correct department or migrate them to a more appropriate cost effective channel.• Cross sell products /service re actively.• Initiate steps to resolve problems affecting customer timorously.• Opening accounts for customers and explaining the right products to them.• Keeping good customer relationships with the bank and as well maintaining them.• Handling of all queries of the branch , keeping of query records , keeping track of resolved queries• Giving feedback to the customers about their logged complaints that are being handled• Work with branch manager and the Customer service manager to minimize customer complaints Show less

  • Relationship Manager Corporate Banking

    Jan 2016 - Apr 2021

  • Relationship Manager Corporate Bank

    Jun 2016 - Mar 2021

  • Electronic channels officer

    May 2014 - Dec 2015

  • Customer Service Officer

    Feb 2013 - May 2014
• 

  KCB BANK UGANDA

  Apr 2021 - now

  Corporate Relations Manager