Tarek El Ansary

Experience

• 

  Cairo Marriott Hotel

  Aug 1990 - now

  Assisting in Managing Event Management Operations and Budgets •Researches and analyzes new products, pricing and services of competition. •Reviews scheduled events and troubleshoots potential challenges/conflicts. •Ensures the property is apprised of all groups that will impact property operations. •Works with culinary team to ensure compliance with food handling and sanitation standards. •Assists with the oversight of Event Operations including Banquets, Event Services and Event Technology. •Assists with the oversight of event planning team (BEO/Resume writers). •Ensures meeting space and corresponding heart of the house areas are cleaned and maintained. •Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines. •Assists in the execution of brand service initiatives in event management areas. Managing Profitability •Introduces ideas to leadership team to enable property to remain competitive. •Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service. •Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property. Ensuring Exceptional Customer Service •Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations. •Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions. Show less Skills and Knowledge: Effective sales skills to up-sell products and services•knowledge of menu planning, food presentation, and banquet and event service operations•Ability to manage guest room and meeting space inventories•Broad understanding of facility management (sanitation, maintenance, operations)•Strong customer development and relationship management skills• Knowledge of overall hotel operations as they affect department•Knowledge of Event Technology products and services•Knowledge of contract management and legalities•Financial management skills e.g., ability to understand P&L statements, manage operating budgets, forecasting and scheduling•Strong communication skills (verbal, listening, writing)•Strong problem-solving skills•Strong customer and associate relation skills•Strong presentation and platform skills•Strong organization skills•Ability to use standard software applications and hotel systems• Effective decision making skills•Effective influence skills•Knowledge of governmental regulations and safety standards•Provide leadership to reactive team•Implement training programs to improve sales efficiency and staff development.•Maintains current account Production for catering business•Define basic banquet and catering operation terminology and acronyms.•List and explain the different meeting room setups and types of meetings for which they work best•Handling hotel’s customers’ events & outside caterings.•Explain the different room setup standards •Handling the day to day activities of the department•Describe the daily duties of the banquet manager and the staff that supervise•Describe the requirements for setting and servicing meeting rooms and exhibitions. •Identify the various communication vehicles used to coordinate and execute an event•Handling social segment and certified as:•Wedding Planner: wedding - engagements - Prom - birthday Show less • Identifies new markets and accounts that meet the property sales strategy•Develops a sales plan to generate business from identified accounts•Maintain a strong relationship with all top accounts•Maximize hotel revenue by using the best sales techniques•Develop effective sales strategies•Create and manage contracts, rates and service agreements•Achieve the hotel sales plans and targets•Conduct business over the phone and in person• Determine the account's needs Marriott objectives and marketing activities of each segment. Show less •Increase lead conversion and revenue •Expedite customer service by clearly identifying the flow of communication. •Coordinating between the guest and the operation. •Adopt a new form to collect basic information on inquires this information will be routed and evaluated so •we can identify the sources of our business , market segment , meeting type and size•Install general sales/catering inquiry lines on each secretary's telephone•Establish better accountability for sales manager and catering productivity through the use of a new booking space form•Up-selling the events.•Achieving stretch goals with regards to revenue, sales figures and budget. •Performing all other allocated tasks as requested by management.•Working on other departmental projects. •Performing all administrative work with high efficiency •Install computers compatible between catering and sales the ultimate goals would be to have computerized programs for forecasting,•weekly bookings, Recording and overall diary control •Examine compensation parameters for both catering and sales manager•Design appropriate training programs Show less

  • Assistant Director Of Events Management

    Oct 2012 - now

  • Senior Event Manager

    May 2002 - Oct 2012

  • Catering Sales Manager

    Jun 2000 - May 2002

  • Executive Meeting Manager

    May 1996 - Jun 2000

  • Sales Group Coordinator

    Apr 1995 - May 1996

  • Reservation Sales Agent

    Feb 1992 - Apr 1995

  • Front Office(PBx-Reception)

    Aug 1990 - Feb 1992