Ricardo Graça

Ricardo Graça

Seaman - Operations Department

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location of Ricardo GraçaVila Franca de Xira, Lisbon, Portugal

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  • Timeline

  • About me

    Revenue Management Analyst at TAP Air Portugal

  • Education

    • Alamedas Office

      2017 -
      Formação de Formador (CAP) 5/5 (Excelente)
    • ISCTE Business School

      2021 - 2022
      Postgraduate Degree Economics
    • Instituto Superior de Agronomia

      2016 - 2019
      Agronomic Engineering Degree
    • Instituto Superior de Agronomia

      2018 - 2018
      Curso de Iniciação à Prova de Vinhos
  • Experience

    • Portuguese Navy

      Dec 2010 - Jan 2012
      Seaman - Operations Department

      - Member of the Navigation Department on the Afonso Cerqueira corvette.- Responsible for defining and marking the course of the ship, port exits, maintenance and requisition of navigation maps at the Portuguese Hydrographic Institute.

    • Driscoll's

      Jul 2014 - Aug 2014
      Trainee

      - Integrated on a team of agronomists responsible for testing new varieties of berries in greenhouses.

    • Altice Portugal

      Aug 2015 - Jul 2019
      Call Center Agent
    • Cooperativa Agrícola de Sintra

      Jul 2019 - Sept 2019
      Agronomist

      - Support to regional farmers by offering expert advice on crop management, soil health, and pest control.- Conducted field assessments, and provided recommendations to optimize yields and sustainability.- Sale of agricultural products to regional farmers.

    • TAP Air Portugal

      Sept 2019 - now

      - Monitor demand patterns in order to identify improvement opportunities, optimize route efficiency and enhance profitability.- Prepare weekly forecast of assigned routes that accurately reflect anticipated yield and demand, ensuring alignment with current market trends and historical performance data.- Write detailed reports on route performance, in order to propose corrective actions or changes in strategy, aimed at maximizing operational and financial efficiency. - Recommed and test new analytic tools and methodologies to enhance data accuracy and improve decision-making. Show less

      • Revenue Management Analyst

        Jul 2022 - now
      • Gold Team - Contact Center Agent

        Aug 2021 - Jul 2022
      • General Department - Contact Center Agent

        Sept 2019 - Aug 2021
  • Licenses & Certifications

    • Big Data

      Santander Open Academy
      Mar 2024
    • Microsoft Excel: Dynamic Tables

      TAP Air Portugal
      Nov 2022
    • Data Analysis with Microsoft Excel

      TAP Air Portugal
      Dec 2022
    • SQL for Data Science

      Great Learning
      Aug 2024
    • Personal Finance MBA

      Magma Studio
      Jul 2024
    • Data Visualization With Power BI

      Great Learning
      Aug 2024
    • Microsoft Excel: Calculations, Formulas and Functions

      TAP Air Portugal
      Oct 2022
  • Volunteer Experience

    • Volunteership

      Issued by Youth in Action Programme on Apr 2009
      Youth in Action ProgrammeAssociated with Ricardo Graça