Ricardo Graça

Experience

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  Portuguese Navy

  Dec 2010 - Jan 2012

  Seaman - Operations Department

  - Member of the Navigation Department on the Afonso Cerqueira corvette.- Responsible for defining and marking the course of the ship, port exits, maintenance and requisition of navigation maps at the Portuguese Hydrographic Institute.

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  Driscoll's

  Jul 2014 - Aug 2014

  Trainee

  - Integrated on a team of agronomists responsible for testing new varieties of berries in greenhouses.

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  Altice Portugal

  Aug 2015 - Jul 2019

  Call Center Agent
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  Cooperativa Agrícola de Sintra

  Jul 2019 - Sept 2019

  Agronomist

  - Support to regional farmers by offering expert advice on crop management, soil health, and pest control.- Conducted field assessments, and provided recommendations to optimize yields and sustainability.- Sale of agricultural products to regional farmers.

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  TAP Air Portugal

  Sept 2019 - now

  - Monitor demand patterns in order to identify improvement opportunities, optimize route efficiency and enhance profitability.- Prepare weekly forecast of assigned routes that accurately reflect anticipated yield and demand, ensuring alignment with current market trends and historical performance data.- Write detailed reports on route performance, in order to propose corrective actions or changes in strategy, aimed at maximizing operational and financial efficiency. - Recommed and test new analytic tools and methodologies to enhance data accuracy and improve decision-making. Show less

  • Revenue Management Analyst

    Jul 2022 - now

  • Gold Team - Contact Center Agent

    Aug 2021 - Jul 2022

  • General Department - Contact Center Agent

    Sept 2019 - Aug 2021