Experience

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  Sykes costa rica

  Dec 2020 - May 2021

  Fraud prevention analyst
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  Stt group

  May 2021 - Dec 2021

  Customer service representative
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  T&ta de centroamérica

  Feb 2022 - now

  Lead Post-Sales Support & Strategic Account Manager.Drove business retention and growth within assigned key accounts by leading post-sales support, managing strategic customer relationships, and collaborating cross-functionally with HP business units. Proactively addressed customer needs, developed business cases for solutions, and ensured exceptional customer experiences.Maintained a comprehensive understanding of all critical account indicators to proactively identify and address potential issues. Show less

  • Customer Assurance Manager

    Feb 2025 - now

  • Supply Chain channel analyst

    Feb 2022 - Feb 2025