Experience

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  Kankei relationship marketing services pvt. ltd.

  Dec 2006 - Oct 2011

  Subject matter expert

  • Identify business opportunities and target markets.• Make cold calls to new and existing customers to explore business opportunities.• Identify each potential customer’s needs.• Develop new opportunities and close existing ones.• Anticipate questions that may be asked during phone calls and prepare for them by employing effective answering techniques.• Analyze sales trends and competition information and tailor unique sales approach to ensure efficacy of call• Generate product or service interest for customers by providing them benefits information.• Generate leads from cold calling data and ensure that any DNC (do not call) lists are respected• Research market trends and products.• Challenge objections in order to get the customer to buy a product.• Prepare sales reports by analyzing and summarizing information.• Followed up with customers until all issues were resolved.• Review self sales performance with a view to improve it.• Respond to incoming sales calls and are expected to perform follow up calls and perform cold calling activities as well.• Determine customers’ needs and provide them with possible business solutions• Handle inbound calls and provide callers with product and service information Show less

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  Yebhi.com

  Nov 2011 - Feb 2012

  Customer service specialist
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  Meritnation.com

  Feb 2012 - Aug 2016

  Education counselor-team coordinator ( on-job traning department )

  The objective of On-Job Training programme being to help new hires transition from OJT to Operations seamlessly. In the OJT, we will judge the Educational Counsellor on the various aspects of selling. • Provide complete information & training to all new Educational counsellor like OJT Parameters, Admin and Vicidial Login procedure , Explain Client Assignment/Disposition process, Client data fetching procedure , Expectation setting to been done on punctuality, mobile usage, on time login, break adherence and week offs. • Maintained a high level of professionalism and confidentiality.• Assisted team members with questions or concerns. Responded to team member issues in a professional, timely manner.• Sound knowledge of sales technique, customer service and tactics. • Ensured that every team members had a friendly and memorable experience in On-Job Training Department. • Drive sales,service and selling awareness and understanding through individual sales and maintain minimum sales goals.• Demonstrated a pleasant and professional work ethic, outstanding organizational skills, keen attention to detail and the ability to prioritize tasks on a daily basis.• Responsible for maintaining relationship with clients to generate business.• Anticipate questions that may be asked during phone calls and prepare for them by employing effective answering techniques.• Approach new and existing client for fresh revenue generation.• Responsible for revenue generation and meeting the sales target monthly basis.• Handling client’s grievances and ensure speedy resolutions of queries and grievances to maximize clients satisfaction level.• Maintain complete records for attendance, data points for dailing and personnel transactions such as hires, terminations, leave of absence. • Review self sales performance with a view to improve it Show less

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  Nutriherbs

  Sept 2016 - Sept 2017

  Process trainer

  Leadership objectives are a critical point of reference in aligning and achieving an organizational purpose. • Align decisions and actions with an organization's core values.• Assisted team Leader in handling team members. Responded to agents issues in a professional, timely manner.• Deliver Sales Training to New Hire.• Improve overall conversion for Sales on the floor• Integrate with Operations, Training and Quality to work on targeted Sales Training Capsules• Bottom Quartile Management of Sales agents to improve their conversion and revenue• Sales Content and Module creation.• Loop in the top defects into the training content. Show less

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  Elite matrimony (highest vertical of bharat matrimony)

  Oct 2017 - Feb 2018

  Relationship manager

  •Responsible for promoting and marketing products to Elite Clients. Managing a set portfolio of customers with robust follow up.• Assist in formulating and implementing business strategies in achieving the business goals and sales targets of the company.• Manage and develop a portfolio with an aim to deepen and broaden relationships with our clients• Achieve various individual business targets and contribute to the team performance.• Conduct regular review and take proactive measures to ensure credit quality. • Cross-sell a full range of matrimonial services.• Provide guidance, coaching, and support to junior members Qualifications.• Cultivate and establish long term relationship with existing & potential clients.• Working closely with specialists to cater and provide tailor-made solution client needs.• Provide analysis of market information/data and to communicate with other line managers on the market competitiveness. Show less

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  Lenskart.com

  Mar 2018 - Feb 2019

  Process trainer

  • Prepares new sales representatives by conducting orientation to sales process; developing individual coaching plans; providing resources and assistance; scheduling orientation drive-along with senior representatives.• Designing quality sales training programs within budget limitations.• Evaluating strengths and weaknesses to identify training needs.• Scheduling individual and team training plans on a regular basis.• Oversee training material and suggest improvements• Evaluate sales team performance to ensure incorporation of taught techniques.• Create an open-communication climate and gather team members’ preferences for potential training• Determines training needs by travelling with sales representatives; observing sales encounters; studying sales results reports; conferring with sales managers.• Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.• Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.• Supports training financial objectives by recommending budget items; controlling costs.• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Accomplishes sales training and organization mission by completing related results as needed. Show less

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  Freebirdguidance foundation

  Feb 2019 - now

  Founder

  Free Bird Guidance is a Counseling organization created in keeping in mind to provide effective and result oriented counselling. Rashidul Haque is a successful career counsellor Life Coach, Personality Development Trainer, Educational Counselor & Motivating thousand of students since 2014. Aiding students in building future educational or career paths & help students to evaluate their abilities and interests, overcome challenges and obstacles, and develop necessary skills. Help students to craft a long-term plan for reaching their career objectives. Conduct group workshops on a variety of topics, including writing resumes and cover letters, successful job interviewing and various career development programs. Looking for effective and good counselling then feel free to contact me. Show less