Experience

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  Xtravel - pure fun

  Jan 2009 - Jan 2012

  Coordinator

  Coordinating finalist trips to Andorra and Barcelone (ex:) together with the main office, manage various bookings and payments, and various activities during the trips. Welcoming all students and helping with check-in and check out process. Helping guests with ski rentals and other specific requests.

• 

  Waves by paixa restaurant

  Jun 2013 - Aug 2013

  Waitress and cashier

  Hostess and Cashier in a unique project by Ancão's Beach in Vale do Lobo, Algarve. Taking reservations by phone and working together with the Restaurant Manager to allocate guests to preferred tables and to improve business and profit. Welcoming guests and make sure all guest accounts were correct. Managing and dealing with complaints.

• 

  Paixa restaurant

  Jul 2014 - Sept 2014

  Waitress

  Greeting guests and assisting management with the tables/guest allocation in a busy and elegant Restaurant in Vale do Lobo, with more than 70 seats. Taking orders and communicate with Kitchen and Bar in order to provide the best service and products to guests. Organization of birthday parties and specific events.

• 

  Nosoloágua

  Jul 2015 - Aug 2015

  Bartender

  Preparation of cocktails and all types of beverages. Taking orders and making sure that fresh and quality products were served to guests. Ensuring a clean and healthy workplace as per Health & Safety rules.

• 

  Nosoloágua portimão

  Jun 2016 - Sept 2017

  Groups & events assistant

  Groups & Events Assistance in two venues located in Portimão, Algarve with Pool & Beach facilities as well as two restaurants and different bars. Coordinating staff team with scheduling, materials, and home areas. Producing various events (BPM, Infinity Sunset, ex:) together with Nacional and Internacional Brands. Make sure that VIP areas and & Staff areas were in order. Looking for new partnerships and maintaining the ones previously organized.

• 

  Conrad hotels & resorts

  Apr 2018 - Jan 2019

  Public relations trainee

  Front Office Trainee in a busy operational property with +150 bedroom. Supplied guests with requests, directions, travel information, and others such as available services and points of interest. Preparation of arrivals and supporting the team with telephones. Greetings and welcome guests as part of lobby ambassador functions.

• 

  Conrad hotels & resorts

  Apr 2019 - Jun 2021

  Front office agent

  Front Office Agent in a five stars hotel focused on the Luxury Service and Guest Expectations. Working together with Reservations and Guest Relations in the allocation of rooms, complaints, and VIPs. Monitor check-in and check out process. Guaranteeing FO checklists were completed always ensuring a smooth and efficient service to guests improving business and profit with a good and healthy team ambiance.

• 

  3hb hotels

  Jun 2021 - Feb 2022

  Food and beverage supervisor
• 

  Conrad algarve

  Mar 2022 - Feb 2025

  • Front Office Supervisor

    Mar 2023 - Feb 2025

  • Senior Receptionist

    Mar 2022 - Mar 2023
• 

  Tivoli hotels & resorts

  Feb 2025 - now

  Front office manager