Mike Buhagiar

Experience

• 

  Microsolve Computer Consultancy

  Sept 1981 - Sept 1982

  Presales Support

  Development and demonstration of IT business solutions for small businesses.Languages used: Fortran, Pascal, C, Assembler Projects: Debt collection automation, Management reporting suite for Hilton Management corporation.

• 

  Future Technology Systems

  Sept 1982 - Sept 1983

  Presales Specialist
• 

  Chase Manhattan Bank (IDC)

  Sept 1983 - Jul 1985

  Consultant

  Development of, and pre-sales support for, the largest automotive industry time-series analytics service bespoke for the major car manufacturers.Worked with all European government bodies to obtain data feeds which were collated to provide up to timely, accurate and high-quality segmentation for marketing and sales teams across Europe. Developed using IBM mainframe with PC interfaces to transform the cost of ownership for customers.

• 

  BT

  Jul 1985 - now

  BT Business, Contract Management Centre of Excellence - oversees some of the most complex, non-standard high-value contracts across BT Group. These account for circa £4Bn in revenue. My programme leads the commercial journey from legacy to digital online. Automating and digitising legacy processes. Focus is on improving data quality, governance, compliance and user experience for over 900 contract managers, contract accountants, assurance and auditors worldwide. Specific areas of focus:• Leading complex multi-stakeholder transformation using agile methodologies to increase customer-facing time• Delivered change communications and engagement plan supporting process and behavioural changes to the operating model.• Responsible for integration, automation and enablement of working practices supporting BT Group, contract management and finance communities.• Led the collaboration with external/internal suppliers, LoBs & BT Group• Invited speaker for:- World Contract Management Summit Berlin Nov 2019 IACCM (contract management systems/automation) London 2019 CPX (annual showcase global successful projects) Anaplan USA 2021 Show less Development and delivery of the transformational communications programmes for BT Global Service Design a new unit responsible for the delivery of new capabilities for Global Services to accelerate their speed to market. Includes innovative approaches to people engagement and programme director for transformation programmes• Automation of contract revenue tracking to achieve 15% • Delivered single online system reducing the cost of performance reporting across 120 live contracts by 30%.• Introduced Tableau dashboard to C-Suite Leadership team to improve visibility of KPIs. • Implemented programme to reduce mobile costs across the UK by 60% and 20% worldwide.• Process re-engineered oversight of high-cost third party recruitment saving £1M pa• Led team to design resource management process showing savings c. £120k/day • Led the continuous improvement transformation of the bid function delivering c£4.6M savings. This was the first multi-country deployment using this methodology in BT. Show less Development and delivery of the transformational communications programmes for GS Service Design a new unit responsible for the delivery of new capabilities for Global Services to accelerate their speed to market. The key programme was the innovative approach to people engagement for transformation programmes:-• Commissioned by GS leadership team to communicate the vision for GS transformation and to engage people with it.• Designed and delivered innovative communication of the “GS journey” through the “Big Picture” using visual iconography - the first use of this medium in BT. • Delivered through line management briefings. Achieved successful take-up across wide language and cultural diversity. Deployed successfully across 30,000 people worldwide. Show less Development of strategic plans for major corporate markets to achieve their stated vision. Assessment of most profitable market segments and the design of outline processes to achieve this goal. Programme-managing BT’s e-government marketing campaign with a particular focus on the Electronic Service Delivery agenda. Using techniques from my Diploma in World-class Marketing to develop and deliver BT’s initiative responding to the Prime Minister’s “100% government e-enablement by 2005” policy. The success of my influence can still be seen today in the form of the UK government gateway/online MOT.• Delivered customer relationship marketing programmes worth £58M ICV (108% of target) through alignment with vertical marketing leads through bespoke campaigns.• Collaborated with bid teams to share market intelligence leading to creating the strategy that won major bids in NHS, DSS and SBS as result (c £200M sales over 5 years). Show less Working with the C-Suite team to enable the transformation of or sales and marketing activities to drive higher-value business. Implemented the vision and development of Stepchange (BT’s Government LoB transformation). -developed the BT Government Leadership Programme change initiative. This brought more than 500 people into one standardised way of talking, bidding and winning business with BT’s customers. -instrumental in driving the policy into implementation. -developed sales and marketing strategies to protect and grow over £40m business by advising teams and sharing key tactics and learning. Working with stakeholders and external suppliers I oversaw the deployment of a new approach to development and transformation:-Awarded the prestigious sales “Masters” prize for the impact of the GLP programme on the business Show less Developed new ways of stimulating Broadband services in local communities as a member of the Regional Broadband Britain Partnership team and as Strategy Advisor on the Objective One Business Task Force in Cornwall. -worked with the Federation of Small Businesses to create local champions that spread the news about digitisation and how it reduced costs. -instrumental in delivering the successful Cornwall ACT NOW project, an Objective One initiative in Cornwall and the Isles of Scilly accelerating broadband into this rural area in advance of the UK and delivered £70M growth.-Stakeholder managed regional/central government and laid the foundations for BT superfast broadband. Show less

  • Director, Contract Management Systems

    Jul 2017 - now

  • Head of Business Improvement

    May 2014 - Jul 2017

  • Head of Business Improvement - BT Operate / TSO

    Aug 2009 - May 2014

  • Head of Business Improvement - International / Global Services

    Apr 2006 - Aug 2009

  • Head of Market Development - Major Customer Marketing CoE

    May 2004 - Apr 2006

  • Deputy General Manger - BT Government Business Development

    Apr 2002 - Apr 2004

  • Change Consultant - BT Stepchange / Government sector

    Jul 2000 - May 2002

  • Account Director - BT Home Office

    Jun 1995 - Jun 2000

  • Senior Marketing Manager

    Feb 1993 - Jun 1995

  • System Engineer - BT Merlin

    Jul 1985 - Feb 1993