Experience

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  Emts nigeria limited

  Sept 2009 - now

  Retail advisor
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  Emts

  Sept 2009 - now

  Customer care executive

  My duty involved attending to subscribers that call in via phone and resolving issues pertaining to their line and the network quality.Respond to requests, update records and give clarification based on customer's accounts.Enlighten customers on new products and services.Provide feedback from both internal and external customers to the interfacing department.Provision of first line after sales support to subscribers; resolving billing queries, troubleshoot service and equipment issues. Show less

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  Etisalat nigeria

  Sept 2009 - now

  Retail team lead/supervisor

  My duty involves supervising the sales of company products to customers directly. Enlightening customers of products and services provided by the company, such services include value added services (VAS) like the various tariff plan concerning the packages.Provide feedback from both internal and external customers to the interfacing department.

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  Etisalat experience centre, awolowo road, ikoyi lagos.

  Dec 2013 - Nov 2014

  Retail advisor