Experience

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  Reynet services

  Feb 2012 - Aug 2013

  Voice network engineer

  - Avaya VoIP support (BCM, Communication Manager, IP Office)- Avaya Routing and Switching- Nortel Option 11 support

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  Mcs network solution s.a de c.v:

  Jun 2012 - Sept 2017

  Network engineer

  - Routing and switching Cisco technologies.- Wireless WLAN controllers support.- CUCM voip support- Fortinet and blucoat firewall

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  Hcl technologies

  Oct 2017 - Nov 2023

  Senior voice engineer

  - Contact Center Infrastructure Support:* CUCM* CUC (Unity)* CVP, ICM* UCCE (contact center) * SBC Oracle* ASC Oracle* Aspect dialer * Hammer Empirix HVA

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  Infosys

  Nov 2023 - now

  Voice engineer