Experience

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  Amin ahmed al-hajj est. for trading

  Jan 2004 - Mar 2007

  Network administrator

  • Ensured a secure and efficient network environment by managing user accounts, groups, and access controls utilizing Active Directory, including implementing Group Policy Objects for standardized configurations.• Provided exceptional technical support for email functionalities by efficiently administering and troubleshooting issues related to Outlook and Exchange Servers.• Leveraged strong technical skills by configuring and maintaining critical network infrastructure components like ISA Server. Show less

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  Acuative middle east (formerly thrupoint)

  Aug 2009 - Jul 2021

  • Delivered expert technical support and guidance to internal and client-facing teams, ensuring efficient resolution of network issues and fostering strong client relationships.• Designed, implemented, and secured network systems for clients, carefully selecting hardware to meet specific needs and optimize network performance.• Led the implementation of network migration projects within customer networks, ensuring smooth transition and minimal disruption to operations.• Documented all customer projects meticulously, detailing design decisions and recommendations for future enhancements, maximizing long-term value for clients. Show less • Led the creation of comprehensive technical reports and explanations for network outages, ensuring clear communication and facilitating efficient resolution.• Coached, guided, and mentored a team of engineers, fostering their technical skills and contributing to improvement in team performance.• Managed network architecture, ensuring optimal performance and security. Reviewed and recommended changes to meet evolving project and business requirements, resulting in successful upgrades that enhanced network.• Oversaw project deliverables and ensured adherence to SLAs by leveraging technical expertise to optimize project delivery and minimize delays. Show less • Delivered exceptional 24/7 Tier 1 support for IP/MPLS networks, ensuring efficient resolution of customer issues.• Escalated complex issues and time-sensitive TTs to vendors for higher-level support, ensuring timely resolution.• Contributed to the preparation of new technical support RFPs and contracts, leveraging technical expertise to secure optimal service agreements.• Performed periodic audits of all network elements (including Cisco Catalyst 3550, 3750, and 2690 switches) to ensure consistent configurations, parameters, and software versions.• Conducted health checks and accepted new network elements from Network Implementation, verifying functionality and adherence to established standards.• Validated and monitored KPIs for new services, ensuring they met agreed-upon service levels. Show less

  • Sr. Network Consulting Engineer

    Jul 2017 - Jul 2021

  • NOC-Duty Manager

    Feb 2012 - Jul 2017

  • Network Operation Engineer

    Aug 2009 - Feb 2012
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  Saudi entertainment ventures | seven

  Jul 2021 - Dec 2022

  Infrastructure project manager (it infrastructure implementation)

  • Managed the entire lifecycle of telecommunication projects, including IT infrastructure capacity planning, execution, and successful delivery within budget and timeline constraints.• Ensured project success by adhering to strict quality standards and utilizing Agile methodologies to adapt to changing requirements.• Led and coordinated a cross-functional team of engineers, technicians, and vendors to achieve project goals on time and within budget.• Monitored project progress closely, proactively identified and resolved potential issues, and managed stakeholder expectations through clear communication.• Led the network infrastructure expansion project for a new office, ensuring seamless network integration and future scalability. Show less

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  Hawsabah حوسبة

  Dec 2022 - Nov 2023

  Infrastructure project manager

  • Successfully managed 12 complex projects for GASTAT, utilizing Agile methodologies to deliver projects on time and within budget.• Led the design, secured technical approvals, and implemented the network infrastructure for GASTAT new building, ensuring seamless integration and meeting all technical requirements.• Demonstrated strong leadership and communication skills, fostering collaboration between internal teams and external vendors to achieve project goals.• Possess a deep understanding of infrastructure technologies and leverage this expertise to deliver successful IT projects encompassing managed services and infrastructure builds. Show less

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  Roshn l روشن

  Nov 2023 - now

  Sr. manager- infrastructure project management

  • Led complex IT infrastructure projects and programs at ROSHN, ensuring seamless operations and supporting business growth.• Delivered business-aligned IT solutions through complex projects and programs, improving efficiency and aligning with ROSHN's strategic goals.• Oversaw the entire lifecycle of complex IT projects and programs using best practices and methodologies (Waterfall, SAFe, Scrumban, Kanban) to guarantee success.• Managed the scope and stakeholders of complex IT projects and programs, effectively communicating requirements, cultivating positive relationships, and managing expectations.• Championed efficient delivery of complex IT projects and programs by developing and maintaining detailed schedules, monitoring progress meticulously, and implementing corrective actions to maintain timelines and budgets.• Proactively mitigated risks and addressed issues within complex IT projects and programs, developing mitigation strategies to minimize impact on project goals.• Led and motivated teams through complex IT projects and programs, fostering a collaborative environment that achieved objectives on time and within budget.• Documented learnings from complex IT projects and programs to refine future project management approaches within the infrastructure project management department. Show less