Experience

• 

  Shelter projects limited

  Mar 2020 - Jun 2020

  Marketing intern
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  Amazon

  May 2023 - now

  Customer service associate

  1) Assisting customers with inquiries related to shipping, delivery, and tracking of orders. It involved responding to them through chats, emails, and phone calls. 2) Assisting Amazon Prime video users with issues regarding payment, unauthorized charges for unknown subscriptions & movie purchases. I also provided technical support to users of various devices like Fire TV Stick, Alexa, Echo, etc. providing resolution through proper troubleshooting & escalation. 3) Providing accurate and real-time information to customers about the status and location of their orders. 4) Collaborating with logistics & shipping teams to ensure the timely delivery of orders. 5) Identifying opportunities for process improvements. 6) Work closely with other resolution specialist teams, amazon registries support teams, digital resolution specialist teams, etc. to ensure a seamless end-to-end customer experience.7) Document customer feedback & complaints, and escalate when needed.8) Provided essential support to customers from North America during the Peak season of the Amazon Prime Day Event in July.9) Provided backup support to customers from India during the peak of Amazon's Great Indian Festival in October.10) Handled customer inquiries and complaints with professionalism and patience, resolving customer issues quickly and efficiently.11) Demonstrated ability to work independently and as part of a team to exceed customer service goals. Show less