Experience

• 

  Dxc technology

  Jan 2010 - now

  Senior database administrator
• 

  Csc

  Jan 2010 - now

   Conducting regular meetings within the team to discuss best practices, standards and working as a team member to deliver those standards. To foster a work environment where good (and bad) ideas are shared and discussed between team members. Ability to handle Incident escalation and demonstrated skill set with trending observations on database and system failures/bottlenecks and recommending approaches for resolving and proactively preventing them. Evaluation of new technologies and trends where required. Mentoring the team to ensure compliance to standards, proper resource development approach, and process execution Strategy & Planning. Capacity planning skills with DBA and Wintel environment. Deals with all day to day core production issues / project activities in SQL Server Show less Acheived ITIL V3 Foundation Certification at CSC on 13th March 2012.Completed Microsoft Certification on Microsoft Certified Technology Specialist – SQL Server 2008 on June 2012.Effective handling of SRT calls for all the severity issues.Effective handling of Oncall support 24*7.Provided technical and process level of training to the GET's for L1 Support.Chairing the DSR and taking the account updates from the team members and SPOC for some of the accountsAttending CAB meeting regularly and scheduling changes as per the client requirements with a valid business justification .Preparation of various reports Ex: Capacity Report on a monthly basis, Security Audit report,etcRCA submission on a timely manner.Active participation in technical discussions and submitting technical documents in the team.100 % compliance in meeting the SLA’s on all the service requests Effective handling of severity issues on technical grounds and delivering them on time.Extensive knowledge on all versions of Remedy tools on Incident management , Change management,Problem management , Work orders and tasks management .Providing the permanent fix for all the problem records within SLA.Reducing operational issues by participating in internal Service improvement programs like License to support Champion workshops.Promptly responding and resolving of customer and internal stakeholders requests.Got appreciations from client and stake holders.Involved in the DR activities with a success rate of 98%.Key role player in the team with proactive approach on both process and technical level.Depending upon the client requirement initiated and Implemented number of changes such as normal , emergency and retrospective as a change owner.Qualities : Customer Focus,Timely Decision Making,Priority Setting,Problem Solving,Self Development,Time Management,Presentation Skills and Interpersonal SavvyQuality Management Resource for the accounts. Show less

  • Database Administrator

    Jan 2010 - now

  • Database Administrator

    Jan 2010 - now

  • Database Administrator

    Jan 2010 - now