Experience

• 

  Universal health care

  Aug 2005 - Aug 2008

  Lakeside behavioral health

  • Planned and administered therapeutic treatment, such as a psychotropic medication and stress management therapy.• Implemented interventions for clients’ behavioral problems and prepared daily case management notes.• Determined best course of actions for clients” recovery by working closely with stability team.• Performed daily intake admissions with new patients.• Monitored clients’ physical status and transported patients to appointments off of Lakeside premises.• Facilitated meetings, activities and provided individual and group guidance services. Show less

• 

  Youth villages

  Aug 2008 - Nov 2010

  Youth villages inc

  • Conducted primary family counseling utilizing structural and strategic interventions to address structure, individual and parental needs, unity of parenting and marital relationship, and monitoring of peer relationships of youth, community, and extended family support.• Effectively provided case management services to families and youths who were severely emotionally disturbed and communicated therapeutic progress to referral sources which included DFCS and DJJ.• Developed behavior and safety plans for suicidal, runaway and aggressive behaviors, and modified plans as needed.• Conducted family assessments which focused on strengths and positive connotations.• Discussed and communicate treatment concerns and progress with families and youths to ensure their involvement in the assessment and treatment plan process.• Collected information about clients (individuals, married couples, or families) using interviews, case history, observation techniques and appraisal, and assessment methods to complete psychosocial assessments.• Analyzed information collected to develop family treatment plan and determined advisability of counseling or referral to other agencies, specialists or institutions.• Provided a therapeutic environment for adolescent girls with behavioral problems and psychiatric disorders. • Developed behavior and safety plans with residential counselors and modified plans as needed.• Supervised adolescents, daily groups and individual activities.• Maintained and updated records through electronic documentation.• Taught adolescents life skills and fun educational activities• Monitored adolescents while being transported to appointments off of Youth Villages’premises. Show less

• 

  Peachford hospital

  Feb 2011 - Aug 2017

  Mental health assistant

  • Provided direct patient care to adults and adolescents with psychiatric disorders as well as chemically dependent patients to ensure the safety and well-being of patients.• Monitor unit patients and complete rounds as assigned.• Participate in treatment planning by helping to identify patients’ problems, needs, and strengths.• Maintain patient, program, department and related documentations ensuring that forms are properly and promptly completed and routed.• Carry out clerical and administrative assignment to support patient care and department operations, including taking and routing of phone messages.• Assist in the admission process, including obtaining vital signs, safety search of patients and personal belongings, obtaining urine specimens and orienting new patients to the unit and their program.• Plan and prepare adequately for groups Show less

• 

  Integrated health services

  Sept 2017 - now

  Care consultant

  Answer all calls within response guidelines using call center policies, procedures andscripts necessary for screening of service requests. Serve as the first and primary responder for calls coming into the contact center fromagencies and can handle information only calls and other routine access calls not requiringclinical triage. Screen callers for immediate needs and are trained to provide warm support in the event allclinicians are occupied with other individuals. Assist in monitoring and facilitating caller access to clinicians as quickly as possible usingestablished procedures when individuals have urgent or emergent behavioral health ordevelopmental disability needs. Once service needs are determined by a clinician through triage, care consultants referindividuals to the appropriate public or community service using established protocols andmaintain contact until the individual is linked to the appropriate service or information. Advocate when needed for individual and/or families to facilitate linkage. Provide follow-up as directed to assure that individual accessed services. Maintain complete and accurate documentation following established policies andprocedures. Experienced work at home agent who is able to create an efficient work environment basedon the company’s work at home guidelines. Adept at utilizing computer productivitysoftware maintaining high levels of customer service and being adaptable to a givensituation. Show less