Experience

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  Epayasia

  Sept 2005 - May 2006

  System analyst

  An accomplished System Analyst with a proven track record in designing and developing end-to-end e-commerce websites, specializing in integrating platforms with FPX payment gateways on the .NET platform.Key Expertise:- Proficient in conceptualizing, designing, and developing comprehensive e-commerce websites, demonstrating expertise in delivering seamless user experiences and functionalities.- Specialized in integrating e-commerce platforms with FPX payment gateways, ensuring secure and efficient payment processing, and enhancing the overall transaction experience for users.- Skilled in utilizing the .NET platform to develop robust, scalable, and feature-rich e-commerce solutions, leveraging its capabilities to meet specific client requirements.- Demonstrated ability to manage projects from inception to implementation, ensuring adherence to timelines, budgets, and quality standards throughout the development lifecycle.- Adept at conducting thorough technical analyses, identifying challenges, and implementing effective solutions to optimize website functionalities and user experiences.A results-driven System Analyst adept in designing and developing e-commerce websites on the .NET platform, specializing in integrating FPX payment gateways, ensuring secure transactions, and delivering superior user experiences. Show less

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  Gme technical services

  May 2006 - May 2009

  Assistant project manager

  A results-driven Assistant Project Manager with a solid background in developing ASP and .NET applications, as well as proficiency in MSSQL, Access, Windows Server, Networking, QA, and Implementation. Known for effectively managing project timelines, overseeing costs, implementing solutions, and efficiently allocating workloads among software engineers.Key Competencies:- Skilled in developing ASP and .NET applications, coupled with comprehensive knowledge of MSSQL, Access, Windows Server, Networking, QA, and Implementation, ensuring a robust technical foundation.- Demonstrated capability in managing project timelines, overseeing project costs, and effectively coordinating the implementation, maintenance, and quality assurance processes.- Efficiently manages the distribution of work among software engineers, ensuring optimal resource utilization and project efficiency.- Collaborates effectively with cross-functional teams to ensure seamless project execution, fostering a collaborative environment that supports project success.- Adept at overseeing the implementation of solutions, ensuring adherence to timelines and quality standards, thereby contributing to successful project completion.An accomplished Assistant Project Manager renowned for technical acumen, project management skills, and the ability to effectively manage project timelines, costs, and workload allocation among software engineers. Brings a robust background in ASP and .NET development, coupled with comprehensive knowledge in various technical domains, ensuring efficient project delivery. Show less

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  Hewlett packard enterprise

  May 2009 - Sept 2012

  Technology consultant

  Accomplished Technical Consultant with a proven track record in effectively addressing diverse technical challenges and providing bespoke solutions tailored to meet the specific needs of esteemed clients. Proficient in supporting and developing .NET web and desktop applications, managing Active Directory, and implementing robust change management processes to ensure compliance and efficiency.Key Expertise:- Successful in navigating and conquering various technical challenges, adept at swiftly identifying customer needs and devising tailored solutions to meet their requirements effectively.- Skilled in supporting applications written in ASP.NET C#, with a demonstrated capability in developing both web and desktop applications using .NET technologies, ensuring optimal functionality and performance.- Proficiently manages Active Directory, ensuring seamless user management, security, and access control for efficient operations.- Manages the change process meticulously, ensuring each change or deployment adheres to a structured approval and recording process, guaranteeing compliance and minimizing operational disruptions.- Places emphasis on understanding client requirements, delivering customized solutions, and ensuring customer satisfaction through effective problem-solving and service delivery.An adaptable and solution-oriented Technical Consultant recognized for adeptly addressing technical complexities, developing tailored applications, managing Active Directory, and implementing structured change management processes to enhance operational efficiency and client satisfaction within the HP-serviced Shell Oil & Gas account. Show less

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  Ezypay

  Oct 2012 - Dec 2016

  Senior production support engineer (lead)

  An accomplished Senior Production Engineer Lead recognized for spearheading, establishing, and directing a comprehensive Production Support Team encompassing Level 1, Level 2, and Level 3 support tiers. Proficient in driving support strategies in collaboration with cross-functional teams, ensuring adherence to SLAs, managing incidents and escalations, and enhancing processes for efficient issue resolution.Key Expertise:- Initiated and led the establishment of a dynamic Production Support Team covering multiple support levels, ensuring comprehensive coverage and efficient issue resolution via Jira Ticketing System.- Collaborated closely with feature, SETs (Software Engineer in Test), and Requirements teams to drive support strategies, aligning support functions with overarching organizational objectives.- Ensured the team's adherence to defined SLAs, efficiently managing incidents, problems, and customer escalations by implementing structured processes for analysis and resolution.- Demonstrated a commitment to continuous improvement, fostering a culture of efficiency in support processes, elevating customer satisfaction, and leveraging monitoring and optimization tools.- Introduced educational initiatives to enhance the team's capabilities in analyzing and resolving escalated technical issues promptly and effectively, ensuring a proactive approach to issue resolution.- Proficiently manage SQL scripting and data manipulation to address data-related challenges, concurrently generating insightful reports for management, ensuring comprehensive reporting perspectives.An adept leader known for establishing robust support frameworks, optimizing processes, and fostering a culture of continuous improvement to drive efficiency, enhance customer satisfaction, and ensure the seamless resolution of escalated technical issues within defined SLAs. Show less

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  Media prima berhad

  Jan 2017 - Apr 2020

  Head of technology, tonton

  An accomplished Head of Technology known for building and scaling Malaysia's premier homegrown OTT service, 'tonton,' to unprecedented success with over 8.4 million users. A proven track record of effectively deploying the platform internationally, expanding its reach to 196 countries and strategically enhancing its features for global market penetration.Key Competencies:- Spearheaded the international deployment of 'tonton,' collaborating with regional vendors and Group IT to deliver cutting-edge technology solutions that expanded the platform's global footprint.- Pioneered gamification features and revamped UI designs, resulting in increased user engagement and revenue streams. Analyzed technology trends, proposed innovative solutions, and developed cost-effective infrastructure strategies for 'tonton.'- Led and participated in successful projects, including several partnership deals with major telecom companies. Acted as a scrum master, implementing Agile methodologies using tools like Jira.- Fostered collaborative relationships with cross-functional teams, ensuring optimal performance, functionality, security, and compliance requirements across various projects, including the development of new products like Xtra, Cantix, and Mahligaicinta.- Directed a team of IT professionals, both internal and external developers, in supporting the operational infrastructure for 'tonton.' Established strategic partnerships with vendors, ensuring quality, timeliness, and budget adherence.A visionary leader renowned for driving technological innovation, executing successful projects, and cultivating strategic alliances to advance the digital landscape of entertainment platforms. Brings extensive experience in OTT services, project management, and agile methodologies to steer technology initiatives toward continued growth and success. Show less

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  Digi telecommunications

  Apr 2020 - Sept 2020

  Head of digital solutions

  An accomplished Head of Digital Solutions renowned for leading and managing a team of Technical Delivery Leads responsible for orchestrating the planning, execution, and monitoring of technical implementations across mobile, web, e-commerce, and integration middleware applications.Key Expertise:- Successfully leads and manages a team of Technical Delivery Leads, overseeing technical implementations across diverse digital applications while fostering team performance and growth.- Collaborates closely with Enterprise Architects to define strategic directions for digital solutions, ensuring alignment with organizational goals and technological advancements.- Drives cross-collaboration among internal stakeholders, including operations, security, and compliance teams, ensuring alignment and synergy in digital solution implementations.- Governs the performance of delivery partners, ensuring the delivery of optimal technical solutions, and fostering productive and strategic partnerships.- Effectively manages direct reports, focusing on their development and performance management, fostering a high-performing and motivated team.An influential and strategic Head of Digital Solutions recognized for leading technical teams, aligning digital strategies, fostering cross-functional collaboration, and driving optimal performance in digital solution implementations. Show less

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  Limpopo group

  Oct 2020 - Feb 2021

  Head of technology

  A visionary leader in technology with a proven track record in spearheading comprehensive technology roadmaps and strategies. Proficient in setting and executing short-term and long-term IT implementation goals to drive strategic capacity planning, aligning with the company's long-term growth objectives.Key Competencies:- Spearheads the development of the company's technology roadmap and strategy, aligning IT initiatives with business goals and ensuring sustained growth.- Leads and manages the entire IT Department, directly supervising platform teams for multiple operational platforms. Demonstrated proficiency in leading technology development teams to identify emerging technologies and market trends in collaboration with business, product, and marketing teams.- Defines enterprise architecture to meet current and future business requirements, ensuring scalability and adaptability to evolving technology landscapes.- Oversees departmental finances, including budgeting, forecasting, and expenditure control, ensuring optimal resource allocation and financial efficiency.A transformative leader known for orchestrating technology-driven initiatives, fostering cross-functional collaboration, and driving innovation to propel the company's technological capabilities towards future success. Show less

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  Ace resource advisory services sdn bhd

  Apr 2021 - Nov 2023

  Digital platform manager

  An accomplished professional adept at collaborating with cross-functional business teams to successfully execute projects within specified timelines and budget constraints. Demonstrated expertise in managing stakeholder expectations through comprehensive reporting and effective communication of technical and non-technical project requirements.Key Competencies:- Proficiently liaises with business teams to deliver projects on time and within budget. Regularly reports project status, ensuring a clear understanding of analysis, specifications, and design requirements.- Manages external contractors and internal staff to ensure timely project delivery. Develops and maintains strong relationships with key stakeholders, fostering effective collaboration and smooth project operations.- Defines and executes a robust digital strategy and solutions roadmap. Collaborates with cross-disciplinary teams to drive digital adoption and continual improvement of digital systems.- Drives product development, ensuring a balance between user needs, business objectives, and technical feasibility. Identifies and defines business and operational KPIs to achieve digital goals, recommending tools and platforms for successful implementation.- Provides vision and direction to Agile development teams and stakeholders, creating comprehensive project requirements. Conducts research to define customer segments, aligning product strategies with customer goals and business capabilities.- Successfully leveraged Open Source technologies to implement Single Sign-On (SSO) solutions, enabling seamless cross-platform logins across multiple applications.- Proficient in Operational Technology, spearheading projects integrating Weigh Bridge, Barcode Scan, and Tree Health functionalities into the platform.- Lead the DevOps operations as the primary contact, driving the implementation and optimization of efficient and scalable development workflows and infrastructure. Show less

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  Innovatz solutions

  Dec 2023 - Mar 2024

  Digital platform project manager
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  John holland

  Mar 2024 - now

  Project engineer