Experience

• 

  Ooredoo qatar

  Jan 2009 - Dec 2014

  - Build strong relationships between Qtel and business clients within my base. Support customers’ needs for proposals, sales, installation, maintenance, billing and debt collection.- Ensure that customer’s requirement are identified and are translated in to business proposals.- Provide guidance and support to lower level account managers/supervisors.- Achieve sales targets ensuring agreed margin.- Promote Qtel image by effective resolution of complaints and disputes and by providing excellent customer service.- Coordinate with other units within Qtel to ensure higher level of customer services.- Escalate problems or dispute if any to management as required and keep them updated on progress. Also keep customers updated with the progress.- Provide feedback to other Qtel departments on customer needs.- Ensure following activities are carried out effectively thereby improving the efficiency of customer order provisioning: Order processing, follow-up, pro-active customer updates, complaint and billing resolution, email and phone campaigns, customer event co-ordination. Show less

  • Senoir Sales Manager - Large Corporate Accounts

    Jan 2011 - Dec 2014

  • Senior Account Manager Channels & Alliances

    Jan 2009 - Jan 2011
• 

  Ooredoo group

  Jan 2015 - Apr 2016

  Mnc manager

  Ooredoo is a leading international communications company with a customer base of more than 100 million and have been the fastest-growing telecommunications company in the world since 2005. Formerly known Qatar Telecom (Qtel International) and was rebranded to Ooredoo Group in Feb 2013• Working in B2B unit managing MNC - Multinational client’s relationships across MENA region, responsible for coordinating sales across Ooredoo Group footprint (Qatar, Oman, Kuwait, Iraq, Algeria, Tunisia, Indonesia& Myanmar).• Engagement in Direct Sales activities including strategic Sales planning, consultative selling and customer relationship management with major Multi Nationals operating in this region. Leveraging on the partnership with other telecom operators to offer a global or regional service proposition Achieving assigned sales & revenue targets.• Sales and Revenue forecasting• Key contributor in the development of the sales strategy and its implementation focusing on the delivery of customer value and maximizing revenues Managing account management staff• Establishment and management of strategic partnerships with main regional and international telecom providers like Etisalat &Telefonica, and other regional operators aiming to increase the Ooredoo geographical footprint and create value to the MNC customers. Show less

• 

  Ooredoo qatar

  Apr 2016 - now

  Formulate positioning & marketing strategies for the assigned product portfolio• Supervise Sales & account management activities related to corporate accounts across business verticals to generate and improve revenue streams.• Manage the sales & account management team, establish individual goals & quotas aligned to corporate objectives and provide support & guidance in delivering predefined targets.• Lead business development initiatives by identifying prospects, mapping requirements, pitching appropriate service offerings, negotiating prices & terms of engagement and securing financially viable deals.• Update go to market strategies based on accurate mapping of business customer wants through regular market research to maximize ROI of marketing spend.• Monitor KPIs related to revenue, profitability & growth through critical reviews of weekly, monthly & annual performance reports identify variances and implement corrective & preventive action plans.• Identify areas of concern & opportunities for improvement and plan & execute continual improvement action plans to enhance performance & productivity.• Build & sustain productive relations with key accounts by capturing better understanding of their needs & requirements, providing cost-effective solutions, ensuring optimum service delivery & issue resolution for consistent customer satisfaction & loyalty. Show less

  • Senior Manager Strategic Accounts

    Sept 2021 - now

  • Senior Account Manager - Business Sales

    Apr 2016 - Sept 2021