Experience

• 

  Pentaserv india pvt. ltd

  Nov 2003 - May 2004

  Collections representative

  Worked as a pre collections executive Responsible for taking collection calls and deliver required performanceHandling customer enquiries and providing resolutions instantly

• 

  Global vantedge (aegis pvt. ltd)

  May 2004 - Jul 2007

  Arm operations

  Taking calls for multiple recoveries program and generating revenue for the organizationWorking solely for the segment and manage work responsibilityMentoring new hires and help them to come up to the learning curveAct as a support entity for the team lead to ensure productivityTaking escalations and helping floor supportTaking part in various managerial programs Attending call calibrations sessions with the quality team to ensure compliance

• 

  Hov services pvt. ltd

  Jul 2007 - Jul 2008

  Team leader operations

  Lead a team of 15 FTE's for a health insurance recoveries program under a captive unitEnsure stability and performance of the teamPerforming annual appraisal for the team membersTaking escalations and uplifting collections for the entire teamCall monitoring and providing effective feedback time to time to ensure quality and high compliance standardsMaintaining reports for the team to keep effective track on their performance

• 

  Iqor

  Jul 2008 - Oct 2011

  Avp ops , iqor services india pvt.ltd

  Manage a team of 14 Sr. Agents for a debt recoveries portfolio

• 

  Genpact

  Oct 2011 - Mar 2017

  GB Certified, Ops lead managing 100+ FTE's portfolio for a leading US Retail Bank

  • Senior Operations Manager

    Dec 2015 - Mar 2017

  • Operations Manager

    Nov 2013 - Dec 2015

  • Assistant Manager Operations

    Oct 2011 - Nov 2013
• 

  Infosys

  Mar 2017 - now

  • Services Head - Client Operations

    Jan 2023 - now

  • Senior Lead Client Operations & Services

    Jan 2019 - Jan 2023

  • Lead Client Operations & Services

    Mar 2017 - Dec 2018