Experience

• 

  Transcom

  Jul 1998 - Oct 2019

  • Client Services Manager

    Mar 2013 - Oct 2019

  • Account Coordinator

    Oct 2010 - Mar 2013

  • Corporate Education - Facilitator/Developer

    Jul 1998 - Oct 2010
• 

  Eclerx

  Mar 2018 - Jun 2019

  Account manager
• 

  Centre de santé communautaire hamilton/niagara

  Oct 2019 - Aug 2021

  Executive coordinator

  Providing support to the executive director, board of directors and management team at the CSCHN. Coordinating various activities, teams and events such as employee and client consultations. I am consistently learning about the various aspects of our health system, the inner workings of community health centres, public health agencies and various ministries. The CSCHN provides an exceptionally wide range of health-related services and programs from primary care, mental health, dental care, settlement services, support for victims of domestic violence and more. All services are provided in French! Show less

• 

  Advantage communications inc.

  Aug 2021 - Jul 2022

  Client services director

  Responsible to maintain and improve the financial health of assigned accounts. Prepare and present performance reports to the client to explain challenges and highlight successes. Collaborate with various internal and external stakeholders to develop action plans for improvement. Negotiate monthly targets and variable costs with clients

• 

  Manulife

  Nov 2022 - now

  Claim adjudicator