Experience

• 

  Starbucks

  Dec 2006 - Jul 2009

  Supervisor

  Assisted the store manager during their scheduled shifts including running the store during those shifts, helping baristas during busy times, training new employees and delegating tasks

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  The westin bonaventure hotel & suites

  Mar 2013 - Jan 2015

  Front office

  Checking guests in and out of hotel in a timely manner Handling cash and recording when needed in POS systemManagement assistance customer service and paperwork when neededRoom coordination complianceMade follow up calls to guests to ensure quality of stayPrepared and completed night audit paperwork

• 

  Westin kierland villas

  Jan 2015 - Jan 2016

  Front office

  Supplied guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Facilitated guests with check-in or check-out process.Guest room organization and coordination for all present and future guests on property.Contacted appropriate individual or department as necessary to resolve guest call, request, or problem. Followed up with guests to ensure their requests or problems have been met to their satisfaction.Receive, record, and relay messages accurately, completely, and legibly.Notified Loss Prevention of any guest reports of theft. Show less

• 

  Dpa llc

  May 2015 - Sept 2018

  Screened, tested, interviewed and on-boarded contractors. Provided information packets, reviewed company policies, gathered withholding and other payroll information, and obtained signatures for documents for all newly hired contractors. Effectively coordinated all events to include general administration, comprehensive case management and program compliance with Arizona liquor laws. Daily point of contact for contractors and representatives answering phone calls and e-mails. Complied reports and recapped events to administer with representatives. Show less

  • Human Resources Coordinator

    Mar 2017 - Sept 2018

  • Promotional Sales Lead

    May 2015 - Jul 2017
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  Cigna

  Jul 2016 - Feb 2017

  Fmla leave manager

  Diligently processed all client claims including comprehensive case management and program compliance with the Family and Medical Leave Act and all related employment laws.Provided excellent customer service and support with associates and upper management.Collaborated with clients to determine their unique needs and matched order requirements with the best fit in candidates. Ranked #1 for generating the highest number of daily client claims within the team.

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  Magnolia

  Aug 2018 - Jul 2020

  Exclusively developed and produced all online platforms for company.Promotes and creates sales daily among different online venues. Manages and directs employees when needed for sales events.Communicates with sales team and CEO with daily updates of promotions and incentives Acted as the point of contact for CEO, employees, clients, and other external partners.Maintained an office setup that optimizes workflow. Managing information flow in a timely and accurate manner.Managed CEO’s calendar and set up meetingsOversaw website, updating seasonally with frequent product changes.

  • Sales Supervisor

    Mar 2019 - Jul 2020

  • Executive Assistant

    Aug 2018 - Mar 2019
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  Marich confectionery company

  Jul 2020 - now

  • Customer Care/ Inside Sales Supervisor

    Oct 2022 - now

  • Customer Care/Inside Sales Lead

    Sept 2021 - Oct 2022

  • Customer Care Account Specialist

    Jul 2020 - Sept 2021