Experience

• 

  Isd 318

  Jan 2010 - Jan 2011

  Tech department intern

  My primary responsibilities for this position were to deploy updated hardware for the several schools in the district. This included ghosting hard drives for mass deployment, running new wire to the different rooms, terminating those wires for network connectivity, and distributing software to specific machines as needed.

• 

  Grand itasca clinic & hospital

  May 2012 - Jan 2013

  It specialist

  I was hired for a 9-month temporary position. I assisted with the implementation and support of a new medical record database and software, known as Excellian, for Grand Itasca. I was hired freshly graduated from college and I enjoyed my time spent working in a professional hospital environment.

• 

  Mitel, formerly oaisys

  May 2013 - Oct 2016

  Technical support engineer

  My responsibilities for this position are primarily providing technical support to field technicians on the call recording platform known as MiVoice/Oaisys. I would establish a remote connection to the server or client and troubleshoot the issue with the technician over the phone.I also provided support through web tickets submitted by the field technicians and email requests.Other responsibilities I perform on a regular basis are providing training and performing installations for the same product. I also have done advanced troubleshooting by finding isolated log entries for more unique or difficult issues.I am also responsible for all Technical Support scheduling, including meetings, install appointments, on-call rotation, and time off. Show less

• 

  Verticomm

  Oct 2016 - Oct 2018

  Technical support engineer
• 

  Surgalign

  Nov 2018 - Dec 2023

  • IT Analyst

    Nov 2018 - Dec 2023

  • IT Analyst

    Nov 2018 - Aug 2021
• 

  Vaya health

  Nov 2021 - now

  Application support analyst