Experience

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  Barnes and noble book store

  Nov 2008 - Apr 2010

  Barista
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  Satton marketing

  Apr 2011 - Mar 2012

  Sales manager

  Sales Manager of a team of 15 salespeople

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  Danville services

  Jul 2012 - Mar 2014

  Assisted living facility administrator

  Manager of group home assisted living residents and employees. Managed a team of 20 employees and oversaw the administration and day-to-day care of 14 assisted living residents. Management of resident's income and expenses appropriate to the facility, daily and weekly activities, travel management to events throughout the state, employee scheduling and tasks, upkeep of facilities, and wellness of residents.

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  Ess group

  May 2014 - Oct 2014

  Bartender

  On-board Bartender for the Alaska Railroad. Worked with domestic and international tourists, managed on-board inventory, created and served craft cocktails to guests, and ensured a comfortable and a pleasant experience for the guests.

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  Ess group

  Apr 2015 - Oct 2015

  Tourism manager

  Directed a team of 10-15 domestic and international servers, bartenders, and employees for the Alaska Railroad on-board services. Ensured quality dining and drinking experience for domestic and international tourists on the prestigious Alaska Railroad, running from Seward, Alaska to Fairbanks, Alaska.Managed on-board dining services as simultaneous back-of-house and front-of-house manager for up to 500 guests on a moving train, ensured satisfaction and quality experience for each guest, and built and managed the most successful team (in terms of sales and customer satisfaction) of foreign and domestic employees working with varying levels of experience. Show less

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  Holland america/princess alaska-yukon land operations

  Apr 2016 - Oct 2016

  Tour director

  Led groups of up to 50 tourists for tours of up to 20 days through Alaska and the Yukon Territory. Coordinated group activities, excursions, travel dates and times, hotel stays, and dining. Led informative and exciting tours with information and knowledge about areas the guests were traveling through. as First point of contact and coordinator for any and all issues that arose during the tour, including lodging issues, medical emergencies, travel delays, and scheduling information and conflicts. Managed the guest's overall experience and enjoyment of their vacation Show less

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  Kai data

  Apr 2017 - now

  Manager, customer success

  Manage customer experience of using Customer Relationship Management Software, train individuals and groups of up to 30 customers on software usage, sales best practices, and management of database of clients and communications with them. Manage customer outreach to ensure subscription retention and use of the software and manage special projects within the company's Salesforce CRM

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  Bear river bottling

  Aug 2021 - now

  Chief marketing officer

  Chief Marketing Officer of Bear River Bottling, overseeing marketing campaigns and projects to further brand awareness and sales. Oversee and participate in social media ads and campaigns, search engine ads and SEO, website and blog content, and overall presentation of the brand online and in-person to drive business to customer sales and business to business wholesales.