Experience

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  Hutchison essar telecom ltd

  Oct 2003 - Mar 2004

  Sales executive

  In Hutchinson Essar (Hutch Cell Phone) as a Sales Executive Since 31st Oct 2003 to 27 March 2004, and responsible for acquiring new customers for Post-Paid and also ensuring payment of that bills on time.

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  Reliance communications

  Mar 2004 - Oct 2007

  Sales and customer care executive

  • Billing Deposit thru Cash/Cheque entry by using THIN CLIENT & SIMPLIFY SOWTWARE• XML Generation by using Col View. • Receipt Book stock maintenance along with even single receipt of it. • Prepaid/Postpaid stocks maintenance.• Monitoring of Bill Distribution and Ensuring delivery of Bills on Time to Customers and also ensuring Bill Collection.• Providing resolution to the problems of Customers and converting them into loyal Customers.• To provide the List to Collection FOS of those Subscribers who had not made the payment till due date or over dues by using ICCM online software. • Responsible for Telecalling after downloading the data by using FINNONE online software & monitoring the all telecalling quality & ensuring that all entries update in FINNONE online software with customer’s voice comments.• Validating and Entering Prepaid CAF (customer agreement form) by using software SIMPLIFY and maintaining its date wise report.• Validating the CAF Forms of Postpaid at Company End & entering the Forms by using THIN CLIENT or CLARIFY after ensuring that no Fraud Connections are allotted to any Fraud Customers. ADDITIONAL RESPONSIBILITIES:• Ensuring the maintenance of Showroom as it effects the first impression of customers.• Ensuring that FOS are Trained for Customer’s queries and able to handle them by our Products and updated with all the New Plans & Schemes of Reliance Infocomm/ Reliance Communication.• Attendance maintenance for all staff and releasing all staffs Salaries/Bonus/Incentives etc at time.• Income & Expenditures records maintenance.• Maintaining Records of all F.I’s done by us & ensuring that no fraud connections are allotted to any Fraud Customers by duping Records or local Goodwill.  Restoration of services (Postpaid or Prepaid) by ONLINE.  Plan Change & Plan migration.  Handling VAS (Value Added Services)  Handset Up-Gradation for Pre-Paid or Post-Paid Customers. Solving the entire Customer related problems & disputes. Show less

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  Idea cellular ltd

  Mar 2008 - Jul 2010

  Zonal sales coordinator

  • To Import and Export various type of raw data through Online/Offline, and maintain the Report of FCR/FRR/ZMU and also Calculate Net of Zeroes.• Responsible for daily billing of Pre-Paid/PCO/Post-Paid business and compiling the reports of Primary Achievement • Focusing on Transacting and Non Transacting Retailers vs. SIM Selling and Non SIM Selling Retailers. • Calculating the LMTD vs. MTD reports of FCR/FRR/NOZ/VLR/Primary and analysis the graph of our zone’s from last few months, and doing planning for the best for our Company. • Analysis and Focusing the Distributor wise CSA/CAF Compliance• Analysis the Sites and focusing on Low Utilized Sites. • Distributors Payouts and many scheme settlements • Compiling and comparing the data of our Competitors.• Responsible for New Distributors/Channel Partners interview and his enrollment.• Handling approx 85 Pre-Paid and 50 (Exclusive & Common) PCO Distributors and 5 idea Point• Responsible for Full and Final Settlement for that Party who wants their exit from our Company.• To maintain the slide show presentations for monthly reviews.• To maintain the many other MIS Reports required by ZBM/ASM and other HOD’s for business purpose. ADDITIONAL RESPONSIBILITIES: Mapping and Swapping of Retailers Vtopup SIM’s on Vtopup Server and Smart Act portal. All the new updates/alert and Target vs. Achievements reports on SMS to Zonal Head and ASM and all Concern TSM/TSE. Handling the security agencies’ (C.I.D./S.T.F./A.T.S) queries. To maintain the fully coordination with Sales/Finance/SDQ/Legal and IT team. Show less

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  Airtel

  Aug 2010 - Jan 2014

  • Responsible for quick and fast activation process and working for same day activation, in prepaid and postpaid• Ensure 100% Receipt and filing of documents for all activations & service compliance.• Sharing regular dashboards to entire zonal sales teams to bring about focus and sensitivity for Process and compliance.• Handling three agencies NSB/Forways and Sigma for Pre-Paid and Post Paid Activation and Airtel Money and DTH as well. • On strong hold on compliance we are daily flashing the report to all team member with channel partner and HOD’s to make zero pendency within the week, and taking regular follow-up with ARC/AEO/ASC/TSM for compliance, and also monitoring the customer's satisfaction by calling and meeting with them.• Close monitoring on 0 -4 months sales with PostPaid sales Team and Channels Partners• Looking on complete provisioning part for Post Paid and Pre Paid. Show less • To maintain the various type of Report like Gross IVR/ Non IVR/Unique Recharge Outlet/ Unique Activation Outlet/ Primary/ Spoke/ Canopy etc. • Responsible to update the report of Transacting and Non Transacting Retailers and Activating Outlets in all parameters like they are working or not and how to increase their efficiency.• To maintain the ZU (Zero Usages) customers record and responsible for to decrease it.• Responsible to control the budget as per H.R. & Admin Policies.• Deliverance of Standard Facilities & Support Services to the Employee.• Responsible for preparation and timely submission of Zonal Expenses and its analysis.• To provide the best billing payments as per TAT for Vendors.• To filling the KRA & SDP of our Zonal Employees.• To keep the Inventory/Assets/Properties record in file and maintaining its attendance.• Statutory compliance as per applicable law and its renewals, ISO 27001 Compliance.• Joining & Exit formalities completion/ Employee Grievances.• Employee engagement initiatives• To maintain the many other MIS Reports required by ZBM/ZSM and other HOD’s for business purpose. • Ensuring the maintenance of Zonal Office as it effects the first impression of the employee. • Attendance maintenance for all staff and releasing all securities staffs Salaries/Bonus/Incentives etc at time.• Income & Expenditures records maintenance. ADDITIONAL RESPONSIBILITIES: Mapping and Re-Alignment of Retailers LAPU SIM’s for Recharge and Activation. All the new updates/alert and Target vs. Achievements reports on SMS to ZBM and ZSM and all Concern UTM/RTM. Handling the security agencies’ (C.I.D./S.T.F./A.T.S) queries. To maintain the fully coordination with Sales/Finance/CS/Legal and IT team.To maintain the office decorum at every parameters. Show less

  • Zonal Acquisition Experience Manager

    Jan 2012 - Jan 2014

  • Zonal Sales Coordinator

    Aug 2010 - Dec 2012
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  Airtel

  Jul 2014 - now

  • Handling 4 Distributors with total turnover of Rs. 65 Lks.• Doing 4500 Activation, and completing day to day activities like LSO/SSO/DSSO/DBC, Gross, MNP and SOGA/CMS/RMS.• Strong working on a low Infra site to push our business in good platform. • Airtel Payment Bank On-Boarding of All Distributors and Strong Retailers.• Strong execution of Airtel Payment Bank and Airtel Merchant.• Promotion activities for new products.• Executing strategies for market penetration for new products as well as increasing the share of the existing products.• Deep monitoring of Reports with business Key KPI to complete all task on time.• Managing Sales Team and Channel Partners and ensuring a Good ROI (Return on Investment). Show less

  • Territory Sales Manager

    Oct 2016 - now

  • Executive Support to CEO, Airtel Bihar

    Jul 2014 - Sept 2016