Experience

• 

  Ng mind frame pvt. ltd

  Feb 2022 - Aug 2022

  Jr content writer

  • Crafted compelling narratives reflecting the diverse stories and experiences of individuals from across Hyderabad, amplifying the magic found in everyday life.• Conducted interviews and research to curate unique and captivating stories, enriching the content portfolio with a variety of engaging narratives.• Collaborated with the editorial team to refine storytelling techniques, ensuring consistency in tone and style while enhancing the overall quality of content presented to the audience. Show less

• 

  Tutoroot | online institute

  Apr 2022 - Jun 2023

  Script reviewer - video presenter / team coordinator

  • Managed and coordinated a team of 8 individuals, assigning tasks and overseeing workflow to ensure seamless collaboration in script review processes, resulting in the production of high-quality content.• Conducted thorough reviews of 32 to 40 scripts per month, providing constructive feedback and recommendations to enhance clarity, coherence, and engagement, contributing to the overall improvement of content quality.• Presented video content with confidence and professionalism, captivating audiences and effectively conveying key messages, resulting in increased viewer engagement and retention. Show less

• 

  Entain

  Nov 2023 - now

  Customer service manager

  • Provided outstanding customer service, prioritizing responsible engagement while facilitating transactions on a diverse range of products and services.• Processed customer transactions with precision, including adept cash handling, and effectively demonstrated product features and services to customers.• Resolved customer complaints empathetically and effectively, consistently meeting or exceeding defined targets, maintaining impeccable shop standards, and fulfilling opening or closing duties as required. Show less