Experience

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  Npower

  Sept 2014 - Jun 2016

  Team manager/ performance coach

  • Tracked and measured team progress against targets, before carrying out regular performance updates to the team and senior management.• Drove performance by holding daily huddle boards. These were also used to provide and discuss any key business updates.• Team member’s individual development plans in place, which is linked into standard team skills matrix. This was tracked weekly during performance reviews and process confirmations.• Role model critical behaviours.• Worked to tight deadlines by planning and resourcing to make sure tasks were completed on time and to a high quality.• Organise and prioritise where my time was spent, with the use of a WILO which broke my days into 15 minute slots.• Worked alongside local NWOW advocate, helping me to deliver changes within the department.• I was part of the process efficiency lens, in which I was tasked in identifying ways to make processes leaner within the department by use of SOP creation. As a SOP champion within my area in which I assisted in the creation of SOPs and review of SOPs before being signed off by SOP governance.• Built solid working relationships with team members as well as senior management in order to create a strong and successful working environment.• Followed all HR policies in regards to absence, capability and disciplinary. I have carried out informal discussions as well as sickness reviews and occupational health referrals. • Weekly RCPS sessions carried out to discuss and resolve any outstanding issues. Show less

• 

  Resq - seaham

  Oct 2016 - Feb 2018

  Telephone sales representative/ team leader

  • Work in a high volume cold calling environment, procuring broadband and television packages for customers, as a consultant working with several providers.• I consistently excelled at both my monthly individual and team targets. From which I received bonus incentives from our providers such as Virgin media for selling the most products across our two sites in Seaham and Hull.• Achieved all KPI’s such as productivity and effective hours.• Objection handled challenging customers, as well as dealing with queries/complaints.• Due to my previous managerial experience and displaying correct critical behaviours, I was asked to support several academy teams, through 1-2-1 coaching and also live listening.• Stand in manager, in which I carried out daily huddles, coaching, live support, performance reviews and also numerous HR tasks. Show less

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  Ssk recruitment

  Mar 2018 - Oct 2021

  • Develop teamwork and communication • Drive all Key performance• Manage all client accounts and processes • Handle all compliance globally • Manage a team of sales and resource staff • Liaise with candidates and clients regarding travel and all certification globally • Liaise with funders, factoring companies and the management of all payroll globally • System training for all staff globally • Attend client visits • Oversee data base of clients • Negotiating rates globally • Ensuring all client terms are in place and signed • Dealing with 3rd party insurances, making sure they are in place globally Show less • Develop teamwork and communication with other departmental areas throughout company processes.• Drive all Key performance indicators.• Responsible for UK teams. • Carry out Induction & safety training for candidates placed into client’s sites.• Liased with Front Line Managers on a daily basis, in regards to my personal and general staff KPI performance.• Screen , interview and supply candidates for our clients and give them the best possible service available in today's demanding market. Show less

  • Branch Manager

    Mar 2020 - Oct 2021

  • Senior Account Manager

    Nov 2018 - Mar 2020

  • Accounts Manager

    Mar 2018 - Nov 2018
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  Sms - smart manufacturing solutions

  Oct 2021 - Aug 2023

  Head of client services
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  Gvav ltd

  Aug 2023 - Jan 2024

  Sales

  Technology surpasses geographical barriers and creates a platform where people can connect, collaborate, teach, and learn from any corner of the globe. Over many years, we have grown to deliver UK wide coverage from our regional hubs, all working seamlessly to deliver the same levels of service and support to all our clients.Our friendly, experienced teams are on hand to manage your specific AV needs wherever you may be located.Every project we design is bespoke and completely tailored to your specific environment, functional requirement ​​​​​​​and budget.Our collective of industry expertise sets us apart with skills that enable us to provide the complete package from conceptual design through to solutions integration, training and aftercare.Our services include:- Product Supply- Solutions Design- Systems Integration- Control System Programming- Project Management- Training- Technical Support- Maintenance Show less

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  Sms - smart manufacturing solutions

  Jan 2024 - Apr 2025

  Quality assurance quality control
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  Spire healthcare group plc

  Jan 2025 - now

  Outpatient services

  We offer fast access to over 300 tests and treatments in hospitals that always put your safety first. With us you’ll also get access to your choice of specialist consultant, who will use the latest technology and techniques wherever possible.See our hospital pages for the available treatments at each individual hospital. Timings given are indicative, actual timings may vary based on consultant and tests required.https://www.spirehealthcare.com